Job Summary

At Fairfield Inn & Suites by Marriott, a Front Desk Night Auditor is primarily responsible for covering the front desk by accommodating hotel guests through registering and assigning rooms throughout the check in process. Issuing room keys, keeping records and reports of occupied and vacant guest rooms, answering incoming phone calls from external and internal guests, making reservations, collecting payments, and presenting final folio invoices as guests check out of the hotel. Lastly, always going above and beyond to show our guests the true meaning of Marriott’s Spirit to Serve.

General Responsibilities

• Checking guests in and out of the hotel ensuring they receive the accommodations they require (ADA rooms, pet friendly rooms, etc.)
• Make, change, or cancel guest reservations as needed, with knowledge of computers
• Answering phone calls from external and internal guests, responding to guest needs
• Cash handling and reconciliations
• Keeping work area neat and organized
• Communicating with other team members continuously
• Reporting any unsafe conditions to appropriate supervisor or manager immediately
• Knowing and understanding hotel emergency procedures
• Maintaining a professional and upbeat attitude as the first and last impression of our hotel guests

*The company reserves the right to add or change duties at any time.

Job Qualifications

• Experience: Some previous customer service experience is preferred
• Flexible Schedule: Needs to have a flexible schedule to be able to work day shifts, evening shifts and must be available to work on weekends

Skills

• Ability to communicate effectively verbally, and in writing
• Active listening
• Ability to problem solve
• Ability to multi-task
• Team player
• Provide professional services

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Employee discount
• Vision insurance

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person