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Lumos Learning is Hiring a Customer Success Manager Near Princeton, NJ
Lumos Learning is looking for a “Customer Success Manager” who could communicate effectively with our customers, provide engaging product training, assist in the timely resolution of issues, and share periodic product updates. There are two main objectives: driving customer retention via usage and nurturing growth by building relationships.
You will have opportunities to create and execute new training programs, processes, initiatives, talk tracks, negotiation strategies and customer-engagement campaigns. This role needs someone who likes to roll up their sleeves, approach challenges with a level-head, and will have the determination to figure it out and get it done. And you’ll be motivated to come to work everyday because you’ll know that what you do will directly impact student achievement and teacher productivity.
Qualifications: Bachelor's degree
Experience: 1 to 5 years of experience in a similar role.
Responsibilities
- Training and Onboarding Customers
- Create engaging curriculum to train the teachers and admins
- Drive product usage
- Testing product enhancements
- Troubleshooting customers issues and providing a timely resolution
- Provide trusted advice to customers and build relationships
- Participate in development of product collaterals such as whitepapers and videos
- Represent the company at professional events and customer meetings
Skills
- 1 or more years of Customer Service experience and/or Trainer experience.
- Demonstrated experience in creating engaging training programs to support L&D
- Prior familiarity with professional presentations both in-person and video format
- Experience working with technology products.
- K12 experience would be a plus.
- Excellent written and oral communication skills.
- Eager to learn, experiment and drive results.
Benefits
- Fixed compensation range is $40k-$70k per year
- Commissions are additional
- Opportunity to make an impact by helping kids learn!
About the Company
We are committed to creating empathetic learning experiences to help learners from all walks of life achieve their true potential. Our journey started in 2007, and today, we serve 40,000 schools, 100,000 teachers, 850,000 students, and hundreds of public libraries and enterprises with personalized learning solutions, including high-quality content, assessments, and empathetic programs, delivering measurable outcomes. You can learn more by visiting http://www.lumoslearning.com
Job Type: Full-time
Pay: $40,000.00 - $70,000.00 per year
Compensation package:
- Bonus opportunities
Schedule:
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Job Summary
Full Time
$73k-97k (estimate)
10/11/2023
09/13/2024
lumoslearning.com
Piscataway, NJ
50 - 100
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The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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