Primary Responsibilities

• Developing, designing, configuring and rolling out new application modules, workflows and catalog requests.
• Designing and delivering technical solutions that are developed on the ServiceNow platform for all internal employees.
• Provide software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations.
• Create integrations and process automation using API and data integration processes between ServiceNow and other services.
• Create and maintain Service Catalog Items and Knowledge Bases.
• Work with IT Service Management Team and other key client stakeholders within IT and the Business.
• Understand business requirements for ServiceNow - Architect integrations with ServiceNow using LDAP, Single Sign-on, Mid server, Web-services, Email and several in-house applications and technologies - Participate in sizing the application for future growth and scalability.
• Perform technical configurations, application maintenance and house-keeping activities.
• Design security of the application, and own data security function.
• Trouble-shoot technical issues related to ServiceNow application configuration and other technical issues.
• Find opportunities to improve the platform.
• Understand the large scale thinking and apply the same for designing solutions.

Qualifications

Required Skills and Education:

• Bachelor s and eight (8) years or more experience; Masters and six (6) years or more experience; or subsequent work experience.
• 6 years of ServiceNow development skills with 6 years of experience in an enterprise-level environment.
• Experience supporting the customization, administration, and configuration of the ServiceNow tool.
• Experience with HTML, Angular, and JavaScript.
• Experience with Service Catalog and Service Portal within ServiceNow.
• Experience with the Tokyo release or later.
• Functional knowledge of ITSM processes and CMDB in ServiceNow.
• Working with creation and customization of the core applications such as Incident, Problem, Change, Service Portal, and Service Catalog Automation System/Process Automation (Orchestration).
• Prior experience integrating ServiceNow to other applications and ability to adapt existing methods and procedures to create possible solutions to complex problems.
• Ability to plan resource requirements from high level specifications.
• Strong communications skills and the ability to explain complex concepts in plain language.
• Proficient understanding of code versioning tools such as Git / Serena / SVN.
• Must be able to obtain a Public Trust Clearance.