Multipond provides start-up services, technical support, operator & maintenance training and emergency service support to MULTIPOND equipment customers. Provide technical assistance to MULTIPOND Sales staff and Manufacturer’s representative’s in conducting customer product trials and in defining project scope of supply.

Field Service Engineer Responsibilities:

• Supervise customers and their contractor’s in the satisfactory installation of MPA equipment in customer’s plants per MPA engineering specifications and in a safe and expedient manner.
• Provide start-up service for all MPA equipment at customer plants in a safe and expedient manner.
• Provide operator, maintenance, and electrician’s training on the safe operation and repair of MPA equipment.
• Provide detailed service reports and documentation on the machine operating parameters and documentation of people trained on the safe operation of the MPA equipment.
• Provide documentation of any outstanding issues that need resolution to meet customer satisfaction.
• Responsible for handling assigned Service requests and resolving Service and Part Issues to achieve excellent customer satisfaction.
• Creation of training documentation specific for customers as well as updating current established documentation used in various forms
• Provide customer phone support while in-house and or “On-call” rotation
• Follow-up with customers on service activities to assure customer satisfaction.
• Documentation of any outstanding issues that need resolution to meet customer satisfaction.
• Provide a weekly report of unresolved customer service and parts issues.
• Perform job duties as outlined in separate Essential Duties and Functions document.

Field Service Engineer Requirements:

• 2 or 4-year degree or relevant job experience
• Valid driver license
• Qualify for or possess US Passport – Foreign travel possible into Germany, Canada and Mexico
• Experience in equipment operations and repairs. In food manufacturing a plus
• Engineering education or background a plus for performing duties.
• Average or better computer and communication skills.
• Positive attitude and good interpersonal relationship skills
• Demonstrated ability to work independently and in a team environment
• Excellent organizational skills
• Mechanical aptitude, proficient with hand tools
• Familiar with use of basic electrical testing equipment, multimeter

Frequent travel required in vehicles or airplane with overnight stays to provide assigned service for customers usually at customer sites. (up to 80%) Regular weekday work scheduled between the hours of 7 am and 5 pm with some infrequent evening or weekend work required to meet customer needs. Working in office environment remainder of time with heavy computer use.

Salary ranges from $60,000-$72,000 , plus travel per diem and overtime.

maintenance, field service engineer, multipond

Job Type: Full-time

Pay: $60,000.00 - $72,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan

Experience level:

• 3 years

Schedule:

• 10 hour shift
• Monday to Friday

Work setting:

• In-person

Work Location: In person