The Clinic Manager is a mid-tier administrative role responsible for supporting the Clinic Director in the oversight of performance and operations of the clinic. This position supports the Clinic Director and clinic staff; assist with staffing needs; provide resource support and administrative oversight, while maintaining an active case load of clients.
About EllieEllie Mental Health is a highly successful multi-clinic organization focused on the movement to end the stigma, fill the gaps and bring greater innovation to mental health. Ellie clinics are structured to remove many of the daily obstacles that get in the way of providing world-class mental health. 
 

We strived to lower the administrative aspects, so our practitioners have more time to focus on what they love - serving clients! We want our people to be happy because happy therapists do better work and provide better client care! 

Tasks & Responsibilities

• Participate in the Ellie clinic manager meetings
• Participate in Ellie leadership meetings when requested
• Maintain billable hours expectations
• Triage clinic staff’s administrative questions and concerns by connecting them to appropriate tools and resources
• Troubleshoot issues within Valant, ADP, Teams, Outlook, and billing
• Review EHR service lines and complete error corrections as needed
• Collaborate with clinic director to support clinic in positive culture building (celebrations, anniversaries, community drives, etc.)
• Monitor clinic capacity and practice patterns in support of the clinic director in hiring to meet FTE staffing requirements (office space and client waitlist)
• Partner with clinic director to support administrative changes as needed (office space and waitlist)
• Partner with clinic director to support administrative changes as needed
• Coordinate with clinic director to support the hiring process; this includes screening, interviewing, and onboarding processes
• Coordinate office supply orders for clinic (ordering and monitoring)
• Co-facilitate clinic meetings and consultation groups, including documentation via a file note
• Collaborate with clinic director to maintain organizational policies and procedures
• Serve as back-up for clinic director when they are out of the office
• Support clinic staff development to ensure accurate use of Valant
• Additional duties as assigned

Required Skills/Abilities

• Master’s Degree or higher education in mental health discipline. 
• Independently licensed with a Tennessee -issued clinical practice license (e.g., LISCW, LMFT, LPCC, LP). 
• Strong leadership and problem-solving skill sets. 
• Strong working knowledge of state requirements regulating mental health practice. 
• Excellent verbal and written communication skills; Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. 
• Working understanding of human resource principles, practices, and procedures.
• Excellent time management skills with a proven ability to meet deadlines. 
• Ability to function well in a high-paced and changing environment. 
• Proficient with Microsoft 365 applications.
• Adept at learning and navigating Electronic Health Record system.

Independent franchisees are Equal Opportunity employers committed to diverse and inclusive workforces. Franchisees are independent business people and not employed by Ellie Family Services, PLLP, d/b/a “Ellie Mental Health”, Ellie MSO, LLC, or Ellie FAM LLC. Thus, each franchisee and each franchisee clinic is unique and the franchisee is alone responsible for all employment matters in their clinic, including the terms and conditions of employment for their employees, such as hiring, firing, discipline, supervision, staffing and scheduling. Depending on the clinic location you select, the job for which you apply may be in a clinic owned and operated by an independent franchisee, and not with the corporate-owned clinics, which are based in Minnesota. This means the franchisee, not Ellie Family Services, PLLP, is responsible for all employment matters at the clinic. If you are hired for the job, the franchisee will be your employer, not Ellie Family Services, PLLP or any of its affiliated entities. For franchisee clinic locations, please contact the franchisee organization directly to the extent you need assistance in completing forms or otherwise participating in that franchisee’s application process.
 
Ellie Mental Health is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business.