Location: Tulsa OK, Oklahoma City, OK, and Dallas Metro preferred

Reports to: A Fused Topline Specialist

Posting Date: September 21, 2023

About FUSED Topline Solutions

Essential Job Functions:

• Frequently travel to new markets to fill in for the hotel sales department
• Handles inquiries for group business and locally negotiated rates
• Provide clients with personalized detailed proposals outlining availability, rates, and hotel details
• Respond to leads through Cvent, PartnerNet, Brand.com, and other sources for all properties
• Follow up with clients through phone calls and emails on outstanding bids
• Create and negotiate contracts for group business and locally negotiated rates
• Once a signed contract is received, send countersigned contract to the client, update CRM, building block in the brand system, and send booking instructions to the client
• Manage Room Blocks
• Load “Room Pick Up” reports in a CRM platform
• Ongoing prospecting to solicit new clients, which will meet and exceed revenue goals
• Proactively conduct outside sales calls and conduct sales tours
• Provide weekly and monthly production reports to property leaders and ownership groups
• Assist with special projects assigned by the position’s Topline Specialist
• Stay current and knowledgeable with brand and FTS training and SOPs
• Follow all procedures and policies set forth by the Brand, Company, and department

Essential Core Skills and Competencies:

• Excellent listening and communication skills, with the ability to respond quickly to needs and requests
• Proven ability to create and maintain healthy, positive, and productive relationships, with both internal and external customers
• Focused on maintaining excellence, while striving for positive innovation
• An aptitude to solve complex issues
• Proficient in all MS Office / 365 platforms and working knowledge of the brand systems of their portfolio
• Ability to interpret and perform basic math functions, able to work with and understand financial information and data
• Develop and maintain daily, weekly, and monthly dashboards and reports for the levers that drive the business
• Proven ability to work with a diverse group of individuals (D.E.I. focused) to enrich performance and operating culture
• Able to work independently, take initiative to seek ways to assist both the internal and external customer
• Provide monthly / quarterly Sales KPI reports to sales leadership
• Ability to manage multiple priorities in a fast-paced environment
• Requires ability to take written and verbal direction in English and speak English clearly
• Exceptional organizational skills with the ability to balance and prioritize work
• Create and deliver presentations to clearly articulate the data into a story
• Fosters the FTS Culture in the department and throughout the company to ensure fulfillment of FTS’s Vision and unity of purpose

Location and Expected Work Hours:

• Travel is expected 60% of the time
• Required technology to support this position will be provided by FTS
• Work may exceed 40 hours per week M-F to include possible evenings and weekends
• Flexible scheduling and time off, which includes holidays
• A valid driver’s license and access to transportation for periodic travel

Education and Experience:

• High school diploma or equivalent
• Higher Education degree preferred
• Revenue Management certifications preferred
• 5 years of Hospitality, property management, or similar related experience
• Hotel branded experience preferred
• 5 years of sales and/or revenue management experience preferred; on property or remote
• Previous remote work experience preferred

Benefits:

• Benefits packages includes medical, dental, and vision plans as well as a retirement saving plan
• Payroll allowances for health insurance, cell phone, and more
• Flexible scheduling and time off, which includes holidays
• Professional development allowance annually