Under the immediate direction of the General Manager, the Operations Supervisor, must possess excellent skills in team building, customer services, communication skills, and maintain a positive and productive work environment. The Operations Supervisor will work in conjunction with daily operations to ensure that all assigned tasks are completed in a timely manner.

Requirements:

• Valid CA driver's license, current EMT certification, current CPR, valid CA Ambulance Driver Cert, and current Medical Examiners certificate.
• Must be able to successfully pass a background investigation and pre-employment screening, which includes medical examination, drug, and alcohol screening.
• Must be available to work all shifts, including but not limited to day/swing/night, weekends, holidays and mandatory overtime as needed and able to perform role efficiently and consistently during the shift.
• knowledge of local, state, and federal EMS guidelines and policies.
• Customer service experience.
• Strong work ethic.

Duties and Responsibilities:

• Oversees daily operations and field employees.
• Conducts evaluations on field employees performance.
• Conducts orientation and training for new employees.
• Keeps up to date with local, state, and federal EMS guidelines and policies.
• Improves field employees efficiency, professionalism, productivity, and quality of operations.
• Assist in maintaining a clean and orderly headquarters and sub-stations.
• Monitor station and vehicle's supplies inventory.
• Is a professional role model to field employees and customers.
• Ensures safety/injury/exposure protocols are followed.
• May participate in selection of new hires.
• Perform transports when staffing is inadequate.
• Assist in Dispatcher/Call Center when needed.
• Provides resolutions to problems under the guidance of General Manager.
• Performs other related duties assigned by General Manager.

Experience:

• Two year of Supervisor experience.
• Strong management skills to handle high-pressure situations calmly and effectively.
• Excellent verbal communication skills to clearly and concisely communicate personnel.
• Leadership rules.

Please note that this job description is not exhaustive and additional duties may be assigned as needed.

Job Type: Full-time

Pay: $67,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

License/Certification:

• EMT Certification (Required)
• BLS Certification (Required)
• CA Ambulance Driver's Certificate (Required)

Ability to Relocate:

• San Diego, CA: Relocate before starting work (Preferred)

Work Location: In person