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M. Coast Enterprise is Hiring a Customer Service Agent Near Downey, CA
Our organization works with influential Fortune 100 and 500 companies in the telecommunications field. Our goal is to provide benefits to low-income households. We are part of making an impactful marketing campaign that can positively alter various lives in the community. We need team members to assist us in several Customer Service Agent roles.
The Customer Service Agents will guarantee accurate and timely collection and analysis of the client program data for monitoring progress toward meeting goals and reporting to agency funders.
Our success is a product of our people. We constantly encourage and enable them to put forth astonishing efforts to help brands realize their consumer acquisition goals.
Responsibilities as a Customer Service Agent:
- Work with the Territory Sales Representatives to secure new clients and to protect existing clients from competitors
- Empathize and deescalate consumer concerns with sincerity, understanding, and care
- Create, distribute, and collect records of program participants
- Utilize tools and resources given by the company to effectively educate consumers on the advantages provided by the client
- Greet and assist community members in the division/program
- Provide general assistance to the members of the division
- Represent the company and client in a professional and business manner
Customer Service Agent Qualifications:
- 1 year of account management/customer service/sales experience
- Must be able to follow directions and work as a team
- Tech skills to include tablet navigation, spreadsheet, email, and internet usage
- Superior organizational skills - able to manage multiple priorities simultaneously
- Must have strong oral communication skills
Perks of a Customer Service Agent:
- Team building activities
- Holiday closings
- Community involvement and the ability to make a difference
- Competitive pay, rewards, and bonuses
- Traveling events for top performers
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Job Summary
Full Time
$54k-70k (estimate)
05/28/2024
06/10/2024
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
