REPORTS TO: Restaurant Manager
KEY RELATIONSHIPS: Guests, Kitchen Staff, Stewarding Staff, F&B Staff
Job Description:
Server assistants must move quickly and efficiently, and maintain constant communication with the server on the status of each table. The server assistant needs to assist the server by ensuring that every guest’s needs and special requests are met. He/she is the backbone of the service team, making sure that the basics of service are met, from water service to resetting the table.
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Excellent critical thinking and decision-making skills
• Must be able to maintain tact and cool under pressure
• Able to work flexible hours necessary including off hours, weekends and holidays
• Ability to take initiative and exhibit flexibility
• Working knowledge of and comply with all departmental policies, service procedures, and standards
• Ability to lift up to 50 pounds repeatedly through service
• Working knowledge of correct maintenance and use of equipment
• Working knowledge of all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Have interpersonal skills to deal effectively with all business contacts and provide exemplary guest service
• Professional appearance and demeanor
• Able to effectively communicate in English, in both written and oral forms
Responsibilities:
• Always maintain a professional attitude and courteous demeanor
• Maintain service stations and perform assigned side work duties before, during and after the shift
• Follow proper service procedures
• Maintain communication with other team members and front door staff
• Practice table maintenance with the guidance of the server throughout the dining experience in the most unobtrusive manner
• Rely on body language, facial expressions, eye contact, and non-verbal cues rather than verbal interruptions to determine the
level of guest satisfaction
• Always practice full hands in full hands out
• Assist your neighboring teammates with service
• Ensure that tables are reset within two minutes of your guests’ departure
• Bus each course according to Restaurant Service Standards Reference
• Complete any tasks as directed by management, including adjusting to changing duties and assignments as needed to support
the team and restaurant
Work Conditions:
• The noise level in the work environment is usually loud
• While performing the duties of the job, the employee is regularly required to stand, use hands to finger, handle, or feel objects,
tools, or controls; reach with hands and arms; talk or hear; and taste or smell
• The employee frequently is required to walk
Preferred:
• At least 2 years’ experience in a high-volume, upscale dining environment
• At least 1 year of hospitality sales and management experience
• High school diploma or equivalent
Founded by CEO John Kunkel, 50 Eggs is a James Beard nominated, multi-faceted, full-service culinary and hospitality firm focused on developing cutting-edge brands with unparalleled dining experiences. 50 Eggs owns and operates the award-winning Yardbird Table & Bar, CHICA, Spring Chicken, and WAKUDA, a bold, artful collision of time and culture, traditional and modern Japanese cuisine and seductive design created by world-renowned, two-Michelin-starred Chef Tetsuya Wakuda and 50 Eggs Hospitality CEO John Kunkel.