Essential and other important responsibilities and duties may include, but are not limited to, the following:

Essential Functions: 

Recommend and assist in the implementation of program goals and objectives; provide and coordinate the department’s continuous EMS education program in accordance with state and local regulations.

Develop, implement, and evaluate emergency medical services programs; compile, evaluate, and determine internal procedures and processes associated with assigned program; coordinate program activities across departments and with outside agencies. 

Compile and evaluate operations and activities of assigned responsibilities; recommend improvements and modifications; prepare various reports on operations and activities.

Research, compile, and prepare reports and documentation on program activities; analyze program elements and recommend changes; maintain records of findings and corrective actions; prepare periodic status updates.

Perform quality improvement audits of pre-hospital documentation; prepare and oversee the teaching, training, and education of all EMS components within the department; assist Emergency Medical Technicians (EMTs) and Paramedics with re-certification needs.

Coordinate and assist in the training for the cardiopulmonary resuscitation (CPR) and automated external defibrillator (AED) programs for department personnel and the public. 

Coordinate and monitor the Department’s continuous quality improvement program for Basic Life Support (BLS) and Advanced Life Support (ALS); develop, implement, review, monitor, and revise training courses and manuals for BLS and ALS to ensure Fire Department personnel meet established standards.

Observe patient care provided by department employees, which may require furnishing employees with training, counseling, and orientation as needed.

Participate in evaluating department personnel to ensure performance standards compliance; may provide technical expertise regarding medical performance in disciplinary actions.

Review and update the department’s exposure control program, including assisting with drafting policies and procedures, providing training, and writing exposure follow-up reports; work with the Risk Management Division on required “Designated Officer” duties and responsibilities.

Analyze and interpret relevant legislation, regulations, and local protocols that may impact Paramedic, EMT, or other department EMS programs; make written recommendations as necessary.

Participate in evaluating and making recommendations for the purchase of equipment and supplies used in EMS programs; assist in equipment maintenance and medical inventory control.

Assist in developing and implementing EMS public education programs; coordinate, schedule, and participate in presenting public awareness and educational programs.

Represent the department on committees, outside organizations, and at staff subcommittees as necessary; coordinate emergency medical services activities with other divisions and outside agencies.

Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints. 

May plan, prioritize, assign, supervise, and review the work of staff related to program activities.

Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service.

Observe and maintain a safe working environment in compliance with established safety programs and procedures.

Marginal Functions:

Perform related duties as assigned.

Knowledge of:

Principles and practices of emergency medicine, including clinical assessment techniques and the principles of patient prioritization and stabilization. 

Principles, terminology, procedures, medications, and equipment used in the administration of emergency medical response and patient treatment for both BLS and ALS. 

Pre-hospital medical practices and regional protocols. 

Principles and practices related to the development, management, and administration of EMS systems and quality assurance programs. 

State and local statutes and regulations pertaining to EMS training, service delivery, and quality improvement. 

Effective training techniques and learning processes.

Pertinent federal, state, and local laws, codes, rules, and regulations. 

Principles and practices of budget development, implementation, and monitoring.

Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. 

Ability to:

Organize, implement, and direct all aspects of an EMS quality assurance program. 

Monitor, evaluate, and provide feedback regarding the work performance of EMTs and Paramedics. 

Plan, develop, coordinate, and conduct a variety of training programs for department staff and the public, including EMS, based upon a continuous quality improvement plan.

Research and analyze operational and technical issues and develop appropriate recommendations for action. 

Interpret, explain, and apply federal, state, local, and department policies, procedures, laws, rules, and regulations. 

Develop and recommend policies and procedures related to assigned operations 

Develop and maintain accurate recordkeeping systems. 

Supervise, train, and evaluate staff. 

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work. 

Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Three years of increasingly responsible experience in the training and/or delivery of health care services, fire services, or emergency medical care. Two years of academic training experience or clinical experience in the practice of emergency medicine or pre-hospital care is desirable.

Training: 

Equivalent to a bachelor’s degree from an accredited college or university with major course work in health services, fire science, public health, or a related field.

License or Certificate: 

Possession of, or the ability to obtain, a valid California driver’s license. 

Possession of a Basic Life Support (BLS) Instructor Certificate, issued by the American Heart Association, is required within one year of appointment.

Possession of an Advanced Cardiac Life Support (ACLS) Instructor Certificate and Pediatric Advanced Life Support (PALS) Instructor Certificate is desirable. Based on departmental approval, equivalent certifications may be accepted in lieu of the above.

Possession of California licensure as a registered nurse or physician assistant or certification as an EMT-Paramedic is desirable. 

Failure to obtain any of the required licenses/certificates within the prescribed time will result in release from probation or termination.

PHYSICAL AND MENTAL REQUIREMENTS

Mobility: frequent use of keyboard; frequent sitting for long periods of time; occasional bending or squatting. Lifting: frequently up to 10 pounds; occasionally up to 25 pounds. Vision: constant use of overall vision; frequent reading and close-up work; occasional color and depth vision. Dexterity: frequent repetitive motion; frequent writing; frequent grasping, holding, and reaching. Hearing/Talking: frequent hearing and talking, in person and on the phone. Emotional/Psychological: frequent decision-making and concentration; frequent public and/or coworker contact; occasional working alone. Environmental: frequent exposure to noise. 

WORKING CONDITIONS

Work is performed in a typical temperature-controlled office environment subject to typical office noise and environment. Some duties require travel from site to site and exposure to extreme noise from sirens and emergency equipment and working outdoors at emergency scenes. Some positions may be assigned to remote locations. Positions may require occasional flexible, overtime, or weekend work and travel is rare.