Position Title: Marketing IMG and Tribal Historian (part-time position)

Reports To: Marketing Director

Supervises: N/A

Summary of Position:

This position will begin organizing historical information and data for the Inn of the Mountain Gods Enterprises: includes Ski Apache, Casino Apache. They will also organize historical information regarding the Mescalero Apache Tribe. This includes historical information of the Mescalero, Chiricahua and Lipan Apaches, the development of the reservation and any business endeavors, historical events, tribal leadership, tribal programs, the history of the Red Hats and Hot Shot forest fighters, the significant of the Land and its people, and the surrounding communities. See additional duties and requirements.

Key Performance Behaviors

• Ability
  • Can explain and demonstrate Hospitality Behaviors and Performance Standards, according to the Team Member handbook.
  • Understands where to get the information needed to complete tasks in a timely manner and according to standard.
  • Can explain and demonstrate technical skills used to complete tasks to standard.
  • Can explain or demonstrate the behavioral values needed to complete tasks to standard.
  • Understands how to take ownership of problems, think independently, and resolve them.
  • Exercises sound judgment when requesting help from others when needed to complete task or goal.
  • Has complete knowledge and can tell others of IMG products and services, including Apache Spirit Club tier levels and benefits.
• Performance
  • Performance meets expected end results and standards in Key Responsibilities according to the Team Member handbook and those listed on technical / operational SOPs and task lists.
  • In absence of guidance, acts and takes charge to respond to guest or internal customer needs.
  • Responds to change by quickly by adapting and learning new skills as needed.
  • Supports achievement of Quality Goal; “Do it right the first time”
  • Acts to protect and preserve property of IMG. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair.
  • Makes suggestions to improve performance.
• Behavior
  • Behavior meets IMG standards (Mission, Vision, Values, Hospitality Behaviors, and Customer Recovery Skills).
  • Approaches all activities with enthusiasm and encourages enthusiasm from others.
  • Chooses a positive approach in all situations.
  • Respects individuality of others; continues to communicate in order to work together.
  • Speaks positively about guests, other team members and our business in all situations on and off property.
  • Treats others with respect in all situations.
  • Is able to use constructive criticism to complete a project/task to standard.
• Service
  • Identifies and can communicate needs of guests and others.
  • Takes quick action to serve others in a way that meets/ exceeds their needs.
  • Identifies ways to improve individual’s or team’s service to others.
  • Provides service outside job responsibilities if needed to help Resort succeed.
  • Takes ownership of guest problem(s) until it is solved.
• Professionalism
  • Meets IMG Appearance standards.
  • Professionally supports IMG’s reputation and image in all situations, on and off property.
• Attendance
  • Meets IMG policy for attendance. ( Team member must be on time and available to work scheduled shift)
  • Informs supervisor of future absences as far in advance as possible.
• Communication
  • Provides information others need to succeed, in time for them to use it.
  • Shares with next shift the information needed for them to perform essential tasks during their shift(s).
  • Listens to others without interruption; acts on their feedback when possible.
  • Asks questions to better understand expectations of others.
  • Reports all guest complaints and compliments to Supervisor.
  • Reports all situations to Supervisor where resort grounds or equipment do not meet IMG standards.
• Team Work
  • Puts success of team ahead of personal success.
  • Helps other team members succeed without being asked.
  • Takes action to resolve conflict between individuals.
  • Helps other departments achieve success.
  • Reports ideas to increase team success and guest satisfaction to Supervisor.
  • Does whatever is necessary to help department and resort success.
  • Contributes ideas that support progress and success at shift, team and departmental meetings.

1. Essential Duties and Responsibilities include the following and are subject to change at management’s discretion:

• Maintains the work flow of creation and completion of all materials, publications and production pieces of the creative team.
• Assures that work produced conforms to the established standards as outlined in the Inn of the Mountain Gods Branding Standards Manual.
• Assures that work produced is factual and approved before posting or sharing on any platform, website, or publication.
• Works closely with Marketing Director and/or the Advertising Manager to assure consistency, quality and timeliness among all produced pieces. Including accuracy and timeliness of all material posted at properties.
• Responsible for maintaining calendar of events important to the enterprises and the Mescalero Apache Tribe.
• Completes production by working closely with Marketing Director and Advertising Marketing Manager on scheduling and project completion; monitoring progress; revising schedules; reporting results of the work produced weekly and monthly.
• Distributes marketing materials to all Tribal businesses to ensure information is available.
• Reports illegal or suspicious activity to Security, Gaming and the appropriate levels of Management.
• Any other duties or task assigned for the success of the company and organization.

1. Supervisory Responsibilities

This position has no supervisor responsibilities.

1. Education and/or Experience Requirement

To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have basic knowledge of Macintosh and PC computers and popular graphics industry software including but not limited to Adobe InDesign, Photoshop, Illustrator, the Microsoft Office Suite and similar programs. Must be able to maximize input and output devices such as printers, digital signage, and other peripherals and send/receive materials via the internet. Must have excellent project management and communication skills. Ability to work in a fast-paced, deadline driven environment. Must be able to use a digital camera or tablet for the purpose of interviewing and producing content.

• High school diploma or GED required. Minimum of one year experience in Marketing Experience
• Preferably fluent in both Spanish and English and Apache
• Must be able to obtain and maintain a gaming license
• Mescalero Apache Tribal preference
• Bicultural experience preferred
• Must be able to research history and verify historical data and create reports and content.
• Must be highly proficient in all Microsoft Office programs, Excel, Photoshop, property telephone systems, Social Media Platforms and website management.
• Must be able to created content questions and interview subjects for information and video content for production and use.
• Must have or be able to obtain a NM Drivers License.

1. Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is frequently required to walk and sit. Occasionally, the employee will be required to stoop, kneel, crouch, and crawl, and to talk or hear. The employee may occasionally lift and/or move up to 50 pounds.

1. Work Environment

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is loud. The team member will be exposed to a second-hand smoke environment.