Job Summary:
We are seeking a highly motivated and organized individual to join our team as an Assistant Front Office Manager. In this role, you will assist in overseeing the daily operations of the front desk and ensuring exceptional guest experiences. The ideal candidate will have strong customer service skills, excellent communication abilities, and a passion for hospitality.

Responsibilities:
- Assist in managing all aspects of the front desk operations, including check-in/check-out procedures, guest inquiries, and requests.
- Provide exceptional guest service by addressing and resolving any issues or concerns promptly and professionally.
- Train and supervise front desk staff to ensure they are knowledgeable about hotel services, policies, and procedures.
- Maintain accurate records of guest interactions, reservations, and room assignments.
- Collaborate with other departments to ensure seamless guest experiences throughout their stay.
- Assist in managing room inventory and availability to maximize occupancy rates.
- Handle cash transactions and maintain accurate accounting records.
- Assist in implementing and enforcing hotel policies and procedures to ensure a safe and secure environment for guests and staff.

Requirements:
- Previous experience in a front desk or guest relations role within the hospitality industry is preferred.
- Excellent phone etiquette and communication skills.
- Strong organizational and multitasking abilities.
- Proficient in using phone systems, reservation software, and other hotel management tools.
- Bilingual or multilingual skills are a plus.
- Knowledge of customer service principles and practices.
- Ability to work flexible hours, including evenings, weekends, and holidays.

Join our team as an Assistant Front Office Manager and contribute to creating memorable experiences for our guests. Apply now!

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Work setting:

• In-person

Ability to Relocate:

• Washington, DC 20003: Relocate before starting work (Required)

Work Location: In person