Operations Manager, Pioneer Valley

Who We Are:

At Drop Mobility we believe in a shared, electric, sustainable and connected future for urban mobility. Founded in 2017, we have grown consistently and are now operating in 40 cities across North America with offices in San Francisco, Toronto, and across the continent.

We work closely in partnership with municipal governments, transit agencies, non-profit bike share organizations, corporates, campuses and other bike advocacy organizations to support and operate thousands of electric vehicles every day. Our best-in-class e-bikes, our full-stack software platform and our dedicated operations division provide mobility solutions that help tackle some of our generation’s biggest challenges around climate change and traffic congestion.

We will soon be re-deploying e-bikes in Pioneer Valley, MAand are looking for a strong operational leader who will be based locally in the region.

Why You?

Your experience in operations and your passion for bikes makes you an ideal candidate to lead a team of field operations and workshop technicians while delivering top notch shared e-bike services to the residents and visitors of Pioneer Valley. You are able to problem solve and pivot quickly to respond to the needs of your team, the riders, and the bikes on the ground. You are comfortable analyzing data and developing processes that ensure that the e-bikes are well maintained, have ample battery charge, are balanced throughout the region, and are ready to get riders to their destinations.

The Role

You will be responsible for the execution of shared e-bike operations in the ValleyBike System. You will help build and manage a local team to ensure smooth and efficient operations, and will work with a centralized team to execute processes and feed data into improvements that can benefit not just your operation but all other Drop cities. This role is local to the Pioneer Valley and reports to Drop’s Regional Operations Manager. Success in this role will require:

• Staff hiring and management
• Creating & optimizing processes for managing bicycles in the field, ensuring e-bikes are in good repair, and directing workshop operations.
• Measuring performance KPIs against benchmarks to achieve operational targets
• Delivering a top-notch customer experience
• Identifying opportunities for improved efficiency in operations
• Creating and managing a local operations budget
• Working with operations managers in other cities to communicate best practices and influence the creation of centralized processes
• Developing a compelling culture of positivity and a desire to bring the best mobility solution to riders and operations teams in your city
• Working directly with partners in equity, non profits, municipal governments, transit agencies and local businesses
• Building logistics processes to manage spare parts inventories

What You Bring

• 3 years combined experience in operations
• Experience as a team manager
• Local knowledge of The Pioneer Valley and its surrounding area
• Strong planning, communication and organizational skills: daily, proactive, communication, coaching and liaising with both HQ and external parties
• Data analysis skills (experience with Excel, Google Sheets, etc). Comfortable learning and adapting to new concepts and using new tools
• Exposure to warehousing, supply chain and logistics
• Passion for bikes and the outdoors
• Valid Driver's License

Preferred Qualifications

• Knowledge of shared micromobilty operations and the bike share landscape
• Bicycle repair and maintenance skills
• Ability to quickly adapt to rapidly changing landscapes
• Customer service skills
• An understanding of municipal structures, non-profit organizations and transit agencies

Equal opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to apply

• Send an email with the job title in the subject to jobs@dropmobility.com
• Attach a resume, and optional cover letter.
• Explain your interest in the role in less than 200 words in the body of the email.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Ability to Relocate:

• Northampton, MA: Relocate before starting work (Required)

Work Location: In person