ABOUT LAS AMERICAS IMMIGRANT ADVOCACY CENTER

Las Americas is a nationally recognized organization dedicated to serving immigrants and asylum seekers with high quality legal services, advocacy and support. Las Americas is binational with a geographic footprint of El Paso, TX, southern New Mexico, and Ciudad Juárez, Mexico.

Founded in 1987 by the visionary co-founders of Annunciation House, Las Americas was designed to address the unmet legal needs of Central Americans fleeing civil war and political unrest in the 1980’s. Since its founding, Las Americas has served nearly 50,000 persons, while advocating for a robust asylum system, working to reunify separated families, and advocating for systemic change to US immigration policy and practices. 

Today, Las Americas is a leading edge organization rooted in social justice and human rights. We are legal service providers, social workers, communicators, and policy wonks focused on centering the needs of marginalized communities at the intersection of poverty and immigration.

POSITION OVERVIEW

Las Americas seeks a Legal Program Support Coordinator to act as the first point of contact for new and existing clients. The support coordinator works closely with the Legal Administrator, Director of Operations, and the Director of Legal Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinate all external client communication, including taking calls, returning voicemails, and responding to messages sent through electronic channels, including email, social media, text and faxes.
• Manage all incoming mail operations, including opening, logging and directing to appropriate staff members.
• Plan and schedule legal consultation appointments for potential clients. Coordinate systems and appointments with operations and legal staff in the management of legal consultations. 
• Provide general administrative support and act as point of contact and liaison among the executive team, staff and members of the public. 
• Coordinate with the Legal Administrator to provide bi-monthly case status updates to clients in our Community Migrant Advocacy Program.
• Hold bi-weekly meetings with receptionist, reception volunteers and operations team to address questions and updates to call screening procedures.
• Work closely with legal staff to adjust call procedures according to new policy developments and create social media outreach strategies. 
• Collect payments and donations, prepare weekly bank deposits and assist with any other donor retention duties. 
• Ensure the reception area and supply hub has adequate and accessible supplies (stationary, shipping supplies, etc.)
• File, retrieve, and scan documents efficiently in electronic and paper filing systems. 
• Track and safeguard all client related documents or payments in accordance with legal ethical duties of confidentiality.
• Uphold a strict level of confidentiality in all matters.

REQUIRED SKILLS AND QUALIFICATIONS:

• Bachelor’s degree in criminal justice, psychology, political science, or other similar area of study.
• Fluency in English and Spanish.
• In-depth experience with entire MS Office applications, Google Suite, and advanced skills in the operation of such applications. 
• Experience with audio/visual and conference calling technology.
• Strong organizational project management, problem solving skills and multitasking abilities.
• Solutions-oriented problem solver.
• Ability to communicate effectively with a wide array of current and prospective clients and partners. 
• Excellent writing and verbal communication skills.
• Close attention to detail.

PREFERRED SKILLS AND QUALIFICATIONS:

• Four or more years of relevant experience.
• Expertise in immigration, human rights, social justice, and anti-poverty policy issues.
• Experience with legal processes.
• Outstanding written and oral communications skills.
• Excellent attention to detail, organizational, and time management skills.
• Ability to work well autonomously and as a member of a highly- collaborative team. 
• Training in trauma-informed care.

SALARY

$32,000 - $35,000 commensurate with experience.

BENEFITS

• Hybrid work environment and flexible scheduling in coordination with the employee’s supervisor
• Work laptop and cell phone with data including WhatsApp Business
• Las Americas contributes $245/month toward the employee's health insurance fee, as shown in the enclosed enrollment packet form. Dental and vision are currently paid entirely by the employee. 
• $50 a month wellness stipend for 2024.
• 3% IRA employer match.
• The following paid holidays:
  • New Year’s Holidays (December 31 to January 1st)
  • Martin Luther King Day (3rd Monday in January)
  • President’s Day (3rd Monday in February)
  • César Chávez Day (March 31)
  • Good Friday (Friday before Easter Sunday)
  • Memorial Day (last Monday in May)
  • Juneteenth (June 19)
  • Independence Day (July 4)
  • Labor Day (1st Monday in September)
  • Indigenous Peoples’ Day (2nd Monday in October)
  • Veteran’s Day (November 11)
  • Thanksgiving Day (4th Thursday in November)
  • Thanksgiving Friday (4th Friday in November)
  • Winter Holidays (December 23 - January 2)
• Comp time policy coordinated through the director of advocacy and legal services
• Payment of continuing education courses and licensure 
• Las Americas Immigrant Advocacy Center Workers Union contract benefits 

TO APPLY

Send resume, thoughtful cover letter, and (3) references via Bamboo. 

Las Americas Immigrant Advocacy Center is an equal opportunity employer and offers equal employment opportunities in recruitment, selection, and advancement with no regard to race, cultural heritage, nationality, religion, age, sex, sexual orientation, marital status, physical or mental disability, political affiliation, or any other status protected under the law.