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Infinite Blue is the leading platform for resilience, business continuity, and disaster recovery planning and response. We are in search of a Customer Relationship Manager to join our expanding team.
We are relentless in our pursuit of customer satisfaction in helping build, mature, and maintain resilient organizations. As a Customer Relationship Manager, you will serve as the main relationship owner for assigned clients and work with the customer on their holistic account needs. Specifically, you will help customers onboard, adapt, and grow to help make their organization’s resilience programs successful over the long term. In this role, you must be highly customer-focused, excellent in communication and support, anticipatory of needs, and help to resolve issues quickly. You will be the voice of the customer and liaison back to Infinite Blue project and technology teams in escalating/resolving issues, coordinate new project-scoped work, and shepherding projects to completion while measuring customer satisfaction. Building and maintaining strong relationships is critical to success. The primary goal is to drive business growth and retention through high-level customer satisfaction.
Candidates are expected to work from the home office in Audubon, PA three days a week.
Essential Functions and Responsibilities
Required Qualifications
Preferred Qualifications
Our Core Values
Infinite Blue has a strong a orientation towards these five core values. Successful employees will demonstrate these capabilities:
Grit
Courage and resolve to achieve our goals
Agile
Ability to reassess and adapt quickly
Trust
Confidence in our services and each other
One Team
Strong alignment and collaboration across the company
Respect
All team members add value
Company Perks
Full Time
$139k-183k (estimate)
06/23/2023
06/24/2024
The job skills required for Customer Relationship Manager include Initiative, Products and Services, Decision Making, Collaboration, Onboarding, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Relationship Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Relationship Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Relationship Manager positions, which can be used as a reference in future career path planning. As a Customer Relationship Manager, it can be promoted into senior positions as a SB Financial Services Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relationship Manager. You can explore the career advancement for a Customer Relationship Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Relationship Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relationship Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Relationship Manager job description and responsibilities
Customer Relationship Managers also develop trustworthy relationships with clients while also protecting the brand’s reputation.
06/04/2022: Rock Hill, SC
Besides, a successful Customer Relationship Manager will collaborate closely with accounts and sales managers to ensure that all employees maintain positive client relationships.
03/18/2022: Little Rock, AR
The Customer Relationship Manager also searches for options to expand the client base and develop positive relations with new customers.
05/06/2022: Gastonia, NC
Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
06/07/2022: Providence, RI
The customer relationship manager can help by monitoring the organisation's business competitors and noting what they are doing right.
03/18/2022: Harrisburg, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Relationship Manager jobs
Prioritize Negative and Positive Comments.
05/06/2022: Roanoke, VA
Measure and analyze customer feedback.
05/23/2022: Grand Forks, ND
Listen, understand and take action.
04/30/2022: Austin, TX
Create a clear customer experience vision.
04/15/2022: Gary, IN
Make customers feel appreciated.
04/14/2022: Providence, RI
Step 3: View the best colleges and universities for Customer Relationship Manager.