Description

Our ideal Installation Coordinator will be enthusiastic about working with various team members and clients in a busy office environment and comfortable communicating by phone. The position is primarily responsible for working with the Install Manager and Project Manager scheduling install appointments and inspections, resolving customer issues, and dispatching. May also support other office functions. To perform this job successfully, an individual must be able to perform each essential job responsibility satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. 

Job Responsibilities

• Promptly address incoming customer calls, ensuring urgency and offering first-level resolution to customer concerns.
• Adhere to the Customer Service "Call Script" to provide high-quality, efficient responses to customers.
• Diligently maintain comprehensive, accurate, and up-to-date information in the customer database.
• Collaborate with Dispatch to efficiently schedule service calls and share precise customer information with technicians.
• Offer support and teamwork to accomplish departmental and company objectives, including KPIs.
• Immediately report any service-related issues to the relevant leader to preserve customer satisfaction.
• Prioritize calls based on customer and operational needs.
• Schedule, dispatch, and allocate work assignments as needed
• Maintain accurate and up-to-date customer information in the database.
• Report issues to leaders for customer satisfaction.
• Work with the sales team and project manager when there are any special installation requirements.
• Schedule the installation technicians according to job site readiness.
• Coordinate any special timing requirements with the customer or any special needs such as pre-job, on-site safety meetings.
• Review the schedule as needed with the Construction Manager and the Salespeople.
• Undertake additional duties as assigned by management.

Requirements

Sills/Knowledge

• Teamwork
• Organization
• Planning
• Time management
• Reporting skills
• Inventory control
• Dependability
• Ability to work independently and in a team environment

Education Experience

• High school diploma or equivalent
• Previous coordinator or related experience preferred
• Strong attention to detail and accuracy and demonstrate basic math skills
• Must have good communication and interpersonal skills
• Basic proficiency with Microsoft Office