2 Jobs
Gallery Dept. is Hiring a Customer Service Manager Near Los Angeles, CA
Job Description
Job Summary:
Gallery Department is seeking a dynamic and experienced Customer Service Manager to lead our customer service team. The ideal candidate will have a passion for delivering exceptional client experiences, a strong background in customer service, and a proven track record of team leadership.
Customer Service Manager
Duties/Responsibilities:
- Promote a positive and professional team environment that fosters trust, integrity, and superior performance standards
- Lead by example, and inspire team to execute a superior client experience, ensuring the hospitality mindset is in each CSR
- Develop and implement sound customer service policies and procedures; understands the balance between business needs and customer centricity
- Oversee a team of in-person/remote customer service representatives; manage team’s adherence to company policies and procedures
- Monitor and analyze customer service performance metrics; strive to meet or exceed targets; provide input into the development of service metrics and targets
- Manage and resolve customer issues, delighting and retaining the client relationship; respond efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valued
- Handle escalated customer complaints and issues with correct sense of urgency and attention
- Train and onboard new customer service team members
- Collaborate with other departments within Galler Dept. to ensure a seamless customer experience
- Conduct regular and monthly performance conversations with direct reports, discussing results and developing action plans
- Participate in attracting, recruiting, and onboarding new CSRs
Required Skills/Abilities:
- Minimum 2 – 3 years of supervisor or managerial experience directly leading the work of others in the retail, service, or hospitality industries
- Minimum 2 years of general customer service experience, preferably in a contact center environment
- Experience in luxury fashion is a plus!
- Proficiency in CRM software and other relevant tools; understands common contact center terms and omnichannel support channels
- Be curious, empathetic, and sensitive
- Proven capacity to multi-task in a fast-paced environment
- Amazing leadership and communication skills
- Strong problem-solving skills
- Independent with strong decision-making skills
- Attentive to detail without micromanaging
- Able to effectively research and problem-solve complex situations
- Must sign an NDA
Education and Experience:
- High school Diploma; Bachelor's degree preferred
- Minimum 2 – 3 years of supervisor or managerial experience directly leading the work of others in the retail, service, or hospitality industries
- Minimum 2 years of general customer service experience, preferably in a contact center environment
Job Type:
- Temp to Full Time
- Benefits when Full Time
- PTO
Job Summary
Full Time
$106k-136k (estimate)
05/30/2024
06/15/2024
gallerydept.com
Los Angeles, CA
<25
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The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
