Faller Davis & Associates is Hiring a Traffic Management Center Operator Near Orlando, FL
- Responsible for monitoring the Turnpike roadways and verifying Turnpike-impacting incidents via CCTV cameras, Florida Highway Patrol radio and website, along with other confirmable traffic incident information resources.
- Actively enter and maintain all incidents in SunGuide database accurately recording traffic incident status information.
- Timely dissemination of information through utilization of ITS devices (Dynamic Message Sign, Highway Advisory Radio system, Citizens Band Radio Advisory System, Public Information Displays, 511, and email alerts) to Turnpike customers.
- Inputting and activating ITS devices for FDLE approved Amber, Silver, and LEO Alerts.
- Responsible for two-way radio, email and telephone incident notification to other districts and Turnpike personnel.
- Activation and timekeeping of the Turnpike’s Rapid Incident Scene Clearance (RISC) program.
- Contact the necessary on-call personnel (Roadway Maintenance or Construction) for incident scene needs as determined by the emergency guidelines documents.
- Fill out Operations Management System (OMS) tickets accurately when Roadway Maintenance or Construction related damages or requests are made from an incident
- Dispatching or the Turnpike Road Ranger Safety Patrol operators and monitoring the 800 MHz radio and ensure that all pertinent information is being logged in the SunGuide software.
- Tracking the Turnpike’s Safety Patrol fleet via automated vehicle location and ensuring the safety of each stop by monitoring on camera.
- Monitor the status of all ITS devices and systems and troubleshoot as necessary.
- Report device and system outages to ITS Operations Team and document in the OMS system.
- Answer after-hours facilities work order calls and document into the OMS system. Make emergency contacts as necessary for emergency facility issues.
- Real-time quality control of information being displayed on DMS, PID, and Florida 511 website.
- Answer public phone calls, which may include requests for information (toll rate, exits, etc.), or requests for Road Ranger service.
- Touring cameras regularly to detect events as allowed by the incident workload on any given shift.
- Answering phone calls and documenting SunGuide reports for ITS Maintenance contractors doing preventative maintenance and repairs to ITS field devices.
- Awareness and management of special events that impact the Turnpike roadways.
- Daily review of the shift change report and ITS help desk report.
- Attendance at monthly TMC staff meeting.
- Knowledge of major local roads
- Experience in a call center, control center or dispatch center environment.
- Ability to obtain and disseminate relevant information from a variety of resources including CCTV, scanners, field personnel, internet, two-way radio and customers.
- Ability to work in a fast-pace, high-energy environment.
- Ability to perform real-time activities, prioritize tasks and complete them within a defined period of time.
- Ability to effectively utilize a two-way radio system.
- Ability to read and interpret technical documents such as TMC rules, operating procedures or other traffic related documents.
- Ability to communicate effectively with Turnpike employees.
Job Summary
Full Time
Business Services
$44k-55k (estimate)
03/04/2024
05/30/2024
fallerdavis.com
TAMPA, FL
50 - 100
1985
Private
NANCY FALLER BROWN
$10M - $50M
Business Services
Related Companies
About Faller Davis & Associates
FDA is a consulting civil engineering firm that provides transportation design and operations, planning and environmental services.
The job skills required for Traffic Management Center Operator include Communicates Effectively, Call Center, etc. Having related job skills and expertise will give you an advantage when applying to be a Traffic Management Center Operator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Traffic Management Center Operator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Traffic Management Center Operator positions, which can be used as a reference in future career path planning. As a Traffic Management Center Operator, it can be promoted into senior positions as a Traffic Clerk III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Traffic Management Center Operator. You can explore the career advancement for a Traffic Management Center Operator below and select your interested title to get hiring information.
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