Intake Specialist - (BIPOC Preferred)
Oregon Change Clinic

JOB TITLE: Intake Specialist

DEPARTMENT: Administrative

SUPERVISOR: Robert Crippen, Clinical Manager

Company Description

Oregon Change Clinic is a leading provider of behavioral health services, specializing in culturally specific care and co-occurring disorders. Located in NE Portland, Oregon, we offer an intensive outpatient program tailored to meet the diverse needs of our community. In addition to our comprehensive behavioral health services, we provide innovative treatments for Major Depressive Disorder (MDD) using Transcranial Magnetic Stimulation (TMS), a non-invasive and medication-free therapy.

As a clinic of wellness, we are committed to addressing the impacts of trauma on human functioning. We are on a mission to change the way Recovery is delivered. We believe that together as staff members, clinicians and peer mentors, we can heal the system, restore hope, passion, purpose and meaning in day-to-day operations for improving the way client recovery and care is delivered.

Learn more about us at: www.oregonchangeclinic.com.

GENERAL JOB DESCRIPTION

An Intake Specialist that is passionate about and understands the dynamics of Trauma and its impact in communities of color. Possesses an excitement for learning, growing, teaching and contributing to those in Recovery.

The Intake Specialist serves as the second point of contact for all clients and visitors entering our facility. This position is responsible for managing the referral intake process. Gathering medical histories and other pertinent information, prior to the client’s appointment. They complete all admissions paperwork, verification of medical insurance coverage and benefits for each client, records client information within our EHR system and provides administrative support for the CEO, Operations Manager and Clinicians, as needed. Should be numbers oriented and creative with project work, resourceful, an independent thinker, and self-sufficient as well as self-motivated.

MAJOR DUTIES AND RESPONSIBILITES

The essential functions include, but are not limited to:

• Performing behavioral Health screenings, Assessments & treatment plans
• Maintaining confidentiality of sensitive and confidential information
• Will be participating and supervising in a wide range of company projects and events
• Orientation Group Facilitation
• Performing other work-related duties as assigned
• BLS/CPR Certification required
• CADC-R/CADC

QUALIFICATIONS FOR THE JOB

Education:

High School Diploma, GED

Must have a CADC/QMHA Certification

Experience:

• Previous experience as an office Administrator, 2 years of supervisory experience is a plus
• Ability to provide Group Facilitation sessions as needed
• Behavioral Health Intake Experience
• Strong computer and internet skills including all Google Suite and/or MS Office suite (Word, Excel, Outlook, PowerPoint) required
• Must be a self-starter with excellent interpersonal and communication skills with a talent for customer service
• Must be efficient with strong attention to detail
• Must have strong customer support orientation (for internal/external customers), demonstrated professional and customer oriented demeanor, and the ability to maintain confidential information
• Must have strong organizational, planning and prioritization skills and a multitasker
• Demonstrated ability to work independently and exercise sound judgment and problem solving
• Proven ability to manage projects
• Excellent communication, interpersonal, and presentation skills

Other:

Physical Demands And Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required is required to use hands or fingers, handle or feel objects, tools, or controls. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

PHYSICAL REQUIREMENTS

The employee must occasionally lift and/or move up to 25 pounds.

Job Type: Full-time

Pay: $26.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Addiction Medicine

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• Negative TB Screening

Pass a Criminal Background Check

Education:

• High school or equivalent (Required)

Experience:

• Office Administration: 1 year (Required)
• Management: 1 year (Preferred)

License/Certification:

• CPR Certification (Required)

Work Location: In person