1 Stamford Veterinary Center and My Pet Lodge Job near me
Stamford Veterinary Center and My Pet Lodge is Hiring a Client service representative Near Stamford, CT
Description
Client Service Representative Receptionist
Stamford Veterinary Center, located in Stamford, CT is seeking a Client Service Representative to join our dynamic team!
Being a Client Service Representative (CSR) in our practice takes a special kind of person who loves to connect with both humans and animals alike.
As a CSR, your primary responsibility is to be efficient in all front desk operations. We feel strongly that you are the client’s first and last impression of Stamford Veterinary Center and it is important that all clients feel welcome, safe, and comfortable.
Come thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care.
Essential Functions and Responsibilities :
- Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
- Schedule and confirm appointments, record keeping, and organization, and provide estimates and invoices for payment
- Respond with compassion and empathy in stressful and emotional situations
- Maintain a clean, stocked, and orderly lobby and front office area
- Educate clients on wellness plans, food, and products sold in the waiting room
- Perform opening and closing procedures, end-of-day reports, and deposits
- Data Entry : records, client questionnaires, referral information, etc.
- Ensure that referral letters and lab results go to the corresponding veterinarians
- Admit patients : ensuring that the patient is weighed and all information is current.
Skills and Qualifications :
- Computer experience (email usage, word / excel) and proficiency required in front desk equipment (such as fax machine, credit card machine, copy machine, and postage meter)
- Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
- There must be a general understanding of veterinary terminology, situational understanding, and successful communication with clients and the veterinary team.
- Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit
- Excellent communication skills with clients and team members
- Proficient time management, ability to problem solve, learn, and handle multiple tasks
- Enthusiastic team player with a patient, and positive professional attitude.
- Must be able to work seated for the majority of the day
Benefits and Perks :
- Short Term Disability paid for by employer.
- Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family.
- Company-Sponsored Employee Assistance Program (Headspace)
- 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment.
- UMR Insurance Plans with multiple options
- Flexible Spending Account or Health Savings Account options
- United Healthcare Dental Insurance; includes a 100% paid premium option for team members.
- Long Term Disability option
- Progyny-Fertility and Family Building Support (up to $10,000)
- Generous Continuing Education Program
- Team Member Discounts for Pet Care
- Paid time off inclusive of sick, personal, vacation, and CE
- LGBTQIA support with FOLX HEALTHCARE (if UMR enrolled)
- Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
- Referral Bonus Program
- DailyPay on Demand
Established in 2016, Stamford Veterinary Center has been providing superior pet care to our patients and clients ever since.
In addition to providing veterinary services, we also provide boarding, daycare, and grooming services. We are also close to two highly regarded emergency and referral practices.
We are a family-like team of hard-working professionals who strive to provide exceptional customer service and patient care.
While we work hard for our patients and clients, we also believe in creating and sustaining an enjoyable environment for our team.
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients.
One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
Last updated : 2024-05-18
Job Summary
Full Time
$42k-53k (estimate)
04/14/2023
08/18/2024
The job skills required for Client service representative include Customer Service, CSR, Communication Skills, Data Entry, Time Management, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Client service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client service representative. Select any job title you are interested in and start to search job requirements.
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