Job Description:
Title: Network Support Engineer
Type: Hybrid (3 days/week onsite)
Location: Wayne, PA
Responsibilities:

• Provides Tier 2 level network operational support services, including supporting large scale network installations, special projects and performs other related duties as assigned.
• Participates in Major Incident Management activities, identifying network performance issues and trends. (e.g., Identifies failing network components, reviews firewall for blocks, tracing of network traffic).
• Reviews and interprets network diagrams, documentation, including policies and procedures used during network troubleshooting.
• Complies with Information Technology & Information Security policies and procedures.
• Adds, updates, and closes records in the Incident, IT Problem Management, Change Management records.
• Monitors records to ensure status are accurate and complete, and actions are on target.
• Proactively reviews related records to identify requests that may have an impact on the network.
• Identifies opportunities to automate manual system tasks.
• Engages third parties for the maintenance of supported devices.

Qualifications:

• A bachelor s degree in computer science, Computer Engineering, Information Systems, or other related field required.
• Two to four years related hands-on experience, or the equivalent combination of education and experience required.
• Network experience with a financial organization is preferred
• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to remain calm while multitasking and working under pressure in a fast-paced environment.
• Intermediate knowledge and experience with: Infinistream Sniffer, APCON or other packet analyzers.
• Intermediate knowledge and experience with the following technologies: Cisco IOS, Nexus OS, Juniper Junos, Cisco ACI, F5 Load Balancing, WAN, DNS, DHCP, IPSEC and AWS Direct Connect.
• Intermediate experience working with the following platforms: Brocade Switches, Cisco platforms, Juniper routers, Cisco ASA Firewall, Palo Alto Firewall, Aruba Wi-Fi and F5 Big IP.
• Experience with Service Now is preferred, or similar comparable ITSM tool.

Preferred Qualifications (not required, nice to have):

• CompTia Network
• Cisco Certified Network Associate (CCNA) certificate
• Palo Alto Certification PCNSA / PCNSE