3 KBS - Kellermeyer Bergensons Services LLC Jobs
KBS - Kellermeyer Bergensons Services LLC is Hiring a Remote Customer Experience Lead - Remote
KBS, North America’s largest privately-owned facility services provider and trusted partner to leading operations and facility managers across 100k client locations, is looking for Landscaping & Snow Removal Zone Manager to join our growing team!
For more than fifty years, KBS has been providing essential facility services in North America to help clients maintain clean and healthy operations. With a culture driven by our core values – trust, reliability, service and doing things the right way, and rooted in a fundamental belief that all work is “honorable and we acknowledge the dignity of those who do it.” These values are embraced by our highly diverse and inclusive workforce.
If this sounds like you, then why wait, APPLY TODAY!!
LocationColumbus, OH.
ShiftMonday - Friday 8am - 4pm
Pay$18.00 - $20.00
Work Experience: 3 years in an customer experience role, ideally with experience in exterior services or another service-related field with high customer/client contact.Position Summary:
- Inbound- Outbound experience Required
- Assist customer service call center team members daily in responding to customer and vendor inquiries
- Provide responses via email or phone call
- Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints
- Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues
- Coordinate with internal departments to resolve customer inquiries, issues and project scheduling
- Ensure compliance and any other relevant issues central to improving the customer experience
- Track issues and provide follow up to ensure complaints are resolved to the customer’s satisfaction; monitor the completion of customer projects
- Escalate any projects on the executive weekly reports that need crew assignments to corresponding field managers and Strategic Account Managers
- Organize workflow to meet or exceed departmental goals
- Identify, record and track unresolved complaints; direct outstanding issues to the appropriate resources for resolution
- Review data integrity reports and address issues
- Accountable for client work order system reconciliation
- Maintain detailed records of written or verbal customer communication, noting the communication date, reason, action(s) taken, and next step(s) as appropriate
- Prepare and distribute daily and/or weekly customer activity reports to executives, customers, and internal team
- Accountable for Service Record, Service Orders and Case Records, and make updates, as needed
- Responsible for chemical and consumable ordering
- Provide information for Quarterly Business Reviews, as requested
- Assist in rollout progress, including vendor management, start dates, and internal team coordination and training
- Stay abreast of what is working and what is not working and make recommendations to bring greater efficiencies through continuous improvements
Essential Duties & Responsibilities for Customer Experience Lead:Knowledge:
- Proficient with Microsoft Office programs (Word, Excel, PowerPoint, Outlook), with advanced Excel skills required.
- WinTeam and Corrigo experience is a plus
- Life Insurance
- Supplemental Health Insurance (E.G., Accident)
- 401k plan with a match
- Pet Insurance
- Perkspot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
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Job Summary
Full Time
$76k-105k (estimate)
05/28/2024
06/21/2024
kbs-services.com
SHELBY TOWNSHIP, MI
3,000 - 7,500
2019
$500M - $1B
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About KBS - Kellermeyer Bergensons Services LLC
Kellermeyer Bergensons Services, LLC (KBS), is a trusted partner to leading operations and facility managers across 75,000 client locations throughout North America. We provide essential facility services that deliver healthy operations to businesses through scalable solutions customized to meet client-specific requirements. Our expertise and technology enable our teams to anticipate issues, ensure quality, and maximize efficiency. With decades of experience in facility hygiene, including being on the front lines throughout the COVID-19 crisis, KBS is committed to partnering with clients to St ...
ay Ahead of the Curve with the latest advances for maintaining healthy operations. Our Offering: Integrated Facilities Support Services Contract Cleaning Housekeeping and Floor Care Services Landscape Services Parking Lot Services Window Cleaning Services General Facilities Repair Services Leadership: Unmatched industry experience with an agile learning culture -- driving next-generation solutions to customers. IT: Technology leveraged to deliver operating metrics including time and attendance tracking and quality assurance. Financial Strength: One of the largest and most stable private service companies in North America.
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The job skills required for Customer Experience Lead - Remote include Customer Service, Leadership, Initiative, Microsoft Office, Call Center, Customer Communications, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Lead - Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Lead - Remote. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Lead - Remote positions, which can be used as a reference in future career path planning. As a Customer Experience Lead - Remote, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Lead - Remote. You can explore the career advancement for a Customer Experience Lead - Remote below and select your interested title to get hiring information.
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