New trends and expectations are reshaping the automotive industry. Inspired by the exciting new challenges associated with this revolution, Faurecia anticipates the future of mobility developing cutting-edge solutions for smart life on board and sustainable mobility. If you're willing to contribute and create value for tomorrow's cleaner and smarter mobility, Faurecia is the place to be.

Position Summary: The Regional Total Customer Satisfaction Operations Director is responsible for ensuring compliance of customer requirements by managing quality policies, standards, procedures, in manufacturing operations while driving and facilitating continuous improvement.

Responsibilities:

* Build and sustain strong relationships with key decision makers in the customers supplier quality organization

* Enable a relationship of trust and partnership with customers, plants and other support functions through quality excellence and a passion for outstanding customer service

* Advise top management in relation to strategic decisions regarding timely and effective communication on customer feedback, priorities and issues

* Lead and optimize team performance by ensuring their understanding and use of quality tools and methods, customer metrics, and Faurecia Excellence System

* Establish individual yearly objectives to the assigned personnel and keep track of their performance achievement

* Maintain periodical reporting of KPIs to the Business Group organization

* Performs root-cause analysis and other problem-solving activities to identify effective corrective actions and process improvements

* Develop a mindset of risk management and prevention in the plant (FMEA, control plan, contingency plan, etc.)

* Evaluate and consolidate plant quality performance of the region (Quality, Non-Quality Cost, TCS Index, Warranty, and Customer Complaints)

* Enforce the record retention related to production quality data in serial life

* Ensure the effectiveness of Quality fundamentals (IATF 16949, FES, 8 Quality Basics) activities and records through coaching, auditing, and training of the Plant team to meet Customer expectations

* Develop and communicate routine status reports to management as needed

* He/She is the voice of the customer inside the plant, but he/she represents Faurecia while visiting the customer

* Act as single point of contact for customer to implement their requirements across all plants

* Propose continuous improvement ideas in business efficiency and cost reduction

* Capitalizes on knowledge and shares best practices / lessons learned across organization and within the site

* Commitment to the highest ethical standards and adherence to:

* Faurecia Group Code of Ethics

* Faurecia Group Code of Management

* Faurecia Group Environmental Policy

* Faurecia Group Quality Policy

* All other duties as assigned by the company

Position Specifications

Authorities:

* Request internal audits to verify the effectiveness and efficiency of the related systems, tools and methods, in serial life (Faurecia Management System audits, Manufacturing Process audits or Product Safety & Regulatory audits). Mandate additional internal audits or quality assessments based on customer scorecard deviation

* Issue Quality Alerts for customer or internal quality nonconformance

* Stop production or delivery in case of observed situation jeopardizing product integrity or personnel safety, report it and request immediate remediation

* Approve temporary deviation until the issue is resolved, if applicable

* Authorization to approve purchases with corporate credit card, expenses and purchase orders to his/her N-1

Knowledge / Skills:

* Well versed in all automotive quality standards and methods:

* Statutory and regulatory requirements (FMVSS, ECE, EEC, CCC, etc.)

* Quality audit requirements (ISO-9001, IATF-16949, VDA 6.3)

* APQP, PPAP, FMEA, MSA, SPC, etc.

* OEM specific quality requirements

* OEM product integrity specifications requirements

* Companys products and technologies

* Faurecia Management System and Quality Basics

* Advanced skills in Microsoft applications (Excel, Word, Outlook, PowerPoint)

* Autonomy and Leadership mindset

* Capability to build and manage network

* Best practice sharing and improvement mindset

* Results oriented with strong written and oral communications skills

* Ability to work in a matrix organization

* Fluent in English. Second language welcome (Spanish, French or German)

Education / Experience:

* Bachelor's degree (BS or BA) is desired. If the candidate has less than a Bachelors degree, the minimum proven experience in the Automotive industry should be 10-12 years

* 6-8 years of proven Quality function experience in the Automotive industry

Faurecia is an Equal Opportunity Employer.