You haven't searched anything yet.
Salary
$61,701.36-$70,945.66 annual salary based on experience.
About Us :
Livingston County Community Mental Health is a public mental health services provider located in Howell, Michigan, between Detroit and Lansing.
We are an organization joined by the shared vision to create a healthy and rewarding life in the community for everyone.
Our team approach works together to serve individuals with a wide array of needs in order to create individualized pathways to wellness, resilience, recovery, and self-determination.
Working for Us :
The Customer Service and Training Coordinator will look forward to :
Comprehensive benefits package including :
Role :
Livingston County Community Mental Health is seeking a dynamic Customer Service & Training Coordinator to lead our agency's client satisfaction and training initiatives.
In this vital role, you will be the driving force behind enhancing service delivery and fostering an exceptional consumer experience.
As the Customer Service & Training Coordinator, you will coordinate all training for staff, consumers, and community partners.
You will develop engaging curriculum, organize training logistics, and facilitate educational sessions. Your expertise will be critical in building capacity across the agency to provide compassionate, person-centered care.
This multifaceted position will allow you to spearhead a wide range of quality improvement activities. You will administer consumer satisfaction surveys, analyze data, and leverage feedback to refine programming to address areas of opportunity.
You will also be responsible to coordinate the Consumer Action Panel and Annual Town Hall meeting to elevate the consumer voice.
You will serve as the point person for addressing client inquiries, complaints, and feedback. Upholding consumer rights will be paramount as you inform individuals of their appeal rights and support navigation of the appeals process.
Other key areas of focus will be anti-stigma education and facilitating team building with internal and external partners along with representing the agency in the community.
To qualify for this dynamic role, you will need a bachelor's degree in social work, psychology, healthcare administration or a related field.
Prior experience in customer service and administrative areas is required. You must possess strong communication abilities, attention to detail, and a passion for delivering exceptional service experiences.
This position may occasionally require working evenings and weekends.
Take this opportunity to join a team committed to continuous improvement and prioritizing consumer satisfaction at Livingston County CMH.
Apply today and play an integral role in providing professional, compassionate, and impactful mental health services to our community.
Requirements to join us :
Candidates must be committed to our shared values and commitment to community care including clinical excellence, community inclusion, community benefit, innovation, integrated care, and improvement.
Our collaborative approach to treatment requires strong teaming skills. This is a dynamic, team-oriented position with great opportunities to grow.
Some evenings and weekends may be required.
Employment Qualifications :
Education :
Bachelor's degree in social work, psychology, healthcare administration or a related field.
Experience :
Prior experience in customer service and administrative areas is required. You must possess strong communication abilities, attention to detail, and a passion for delivering exceptional service experiences.
Other Requirements :
Possession of a Michigan driver's license; chauffeur's license if required to drive agency van.
Physical Requirements :
This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements.
Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements :
Work Environment
Works in office locations and travels throughout the area to attend meetings and events.
Location : 2280 East Grand River, Howell, MI 48843
Exempt / Non-Exempt : Exempt
Benefits : Full
Employment Type : Regular Full Time
Department : MI-Adult Customer Service
Last updated : 2024-05-18
Full Time
$53k-69k (estimate)
05/19/2024
08/16/2024
The job skills required for Customer service coordinator include Customer Service, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service coordinator positions, which can be used as a reference in future career path planning. As a Customer service coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service coordinator. You can explore the career advancement for a Customer service coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Coordinator job description and responsibilities
Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.
01/06/2022: Las Cruces, NM
The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.
02/22/2022: Amarillo, TX
The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.
02/13/2022: Kingsport, TN
Deliver excellent customer service and lead by example.
01/09/2022: Baton Rouge, LA
Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.
02/25/2022: Harlingen, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
01/23/2022: Rochester, MN
CS coordinator may also provide the clients with product and service knowledge.
12/21/2021: Scranton, PA
The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.
03/15/2022: Akron, OH
The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.
03/02/2022: Albuquerque, NM
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
01/08/2022: Cedar Falls, IA
Step 3: View the best colleges and universities for Customer Service Coordinator.