The Hotel Group, in partnership with Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Services Representative/Front Desk Agent for the Hampton Inn & Suites Seattle Northgate in Seattle, WA.

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds, OnQ, Opera and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus

Amazing Benefits At A Glance:

· ​Free Employee parking available

· Employer paid Orca card after 30 days

· Insurance: Medical, dental, vision insurance available for full-time employees and their family; Short-term and Long-term Disability Insurance; Supplemental Life Insurance; and Flexible Savings Account

· Retirement: After 6 months of employment, employees are eligible to enroll for 401k with up to a 5% company match

· Paid Time Off: Vacation Time - 80 hours on your first 3 years of service; Sick Time – 1 hour accrued per 30 hours worked

· Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day

· Other benefits: Payactiv- Get paid early- up to $100 per pay period

· Career Growth Opportunities/ Manager Training Program

· Reduced Room Rates throughout the portfolio

· Third Party Perks (Movie Tickets, Attractions, Other)

· Hilton Team Member Travel Program (Book Hilton hotels worldwide starting at $40!)

EQUAL EMPLOYMENT OPPORTUNITY

The Hotel Group, in partnership with Hotel Equities is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability, religion, creed, age, sex, caste, sexual orientation, gender identity, ancestry, marital status, pregnancy, political ideology, veteran or military status, genetic information, or other classifications protected by law.

Hotel Equities participates in E-Verify, the federal program for electronic verification of employment eligibility.

Job Types: Full-time, Part-time

Pay: $19.97 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Commuter assistance
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• The ideal candidate for this position would be available for a variety of shifts, which typically are 7am-3:30pm, 10am-6:30pm, 3pm-11pm and does include weekends. Are you available for these shifts? If not, what would your availability be?

Experience:

• Hotel: 1 year (Preferred)
• Front desk: 1 year (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Seattle, WA 98115: Relocate before starting work (Required)

Work Location: In person