Description

SUMMARY:

This position is primarily responsible for greeting and checking in patients in a busy medical office, and supporting providers, staff, and administrators by performing the following duties:

CORE DUTIES AND RESPONSIBILITIES:

• Answers busy, multi-line phone, determines the purpose of callers, and forwards calls to appropriate personnel or department.
• Determines the need for escalation of certain calls (Priorities), and pages or calls the appropriate person/persons
• Ensures proper insurance referrals are in place in the patient chart at the time of check-in, as well as checking the patient’s current eligibility on insurance presented
• Accepts copays, payments on account, and payments for procedures and provides the patient with a receipt for their payment
• Balances their cash and other payment forms collected, as well as petty cash at the end of each shift. Brings to Front Desk Supervisor for appropriate sign over of cash collections.
• Scans in New patient forms and updates demographics, insurance, and other information in the EMR, as directed
• Responsible for maintaining a tidy waiting room area, ensuring that all magazines, pamphlets, and publications are straightened, distributed, and available for the patients.
• Other receptionist and secretarial duties, as directed.

SUPERVISORY RESPONSIBILITIES:

Currently, this job has no supervisory responsibilities.

Job Type: Part-time, 24-28 weekly hours

COVID-19 considerations:

We are following all COVID-19 safety guidelines.

COVID-19 vaccine required as a condition of employment

Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION AND/OR EXPERIENCE:

At least one year of experience with similar job functions in a healthcare setting, or equivalent combination of education and experience.

COMPUTER SKILLS:

To perform this job successfully, an individual should have previous EHR/EMR experience; Familiarity with Microsoft Office, Excel, and Outlook is preferred.