WHO WE ARE:

Xactus (pronounced ‘Zac-tus’) is the leading verification innovator for the mortgage industry. We have over 6,500 clients ranging from the largest bank and non-bank mortgage originators to credit unions and mortgage brokers. With 12 operation centers across the U.S., Xactus works closely with our clients to digitally integrate a 360° approach to verification across their workflows. As a result, lenders can easily access the technology necessary to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy – while also closing more loans more quickly with greater profitability.

We provide a friendly work environment while also providing many opportunities for you to enhance your skills. We have a top-notch financial leadership team who prioritizes building talent. If you are curious and searching for a change that will be fun and rewarding, please reach out to us! We would love to have you on our team!

WHO YOU ARE:

You are a career-minded, driven individual who is looking for a position that challenges you and supports your professional development.

SUMMARY:

The Credit Quality Auditor plays a crucial role in ensuring the accuracy and efficiency of our team's response to customer verification requests. This is a vital position in maintaining our company's reputation for excellent customer service. Our Credit Quality Auditor will be responsible for carrying out in-depth review of manual verifications and effectively communicating results to our team members.

This position is full-time, Monday - Friday from 9:00am to 5:30pm, and can be fully remote; candidates may reside anywhere in the U.S. at this time.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Conduct and manage the quality review process of customer requests and responses.
• Maintain an in-depth knowledge of all credit verification procedures.vnb
• Liaise with team members in the Customer Service Department to provide feedback and quality improvement suggestions.
• Stay updated on industry trends and emerging quality assurance practices to ensure continuous improvement within the department.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND COMPETENTCIES:

• Proven knowledge of credit verification procedures and quality assurance standards.
• Strong interpersonal and communication skills to liaise effectively with all levels of management, customers, and co-workers.
• Proficient in the use of Microsoft Office programs, primarily Excel.
• High attention to detail and a strong commitment to providing exceptional customer service.
• Ability to work independently and as a team, as well as manage multiple tasks concurrently.
• Ability to solve problems involving several concrete variables in standardized situations

EDUCATION AND/OR EXPERIENCE:

• A minimum of a high school diploma is required, Associate's or Bachelor's degree is preferred.
• 1-3 years of relevant experience in a customer service environment or similar capacity.

WORKING CONDITIONS

This position can be based from one of our local offices, or has the opportunity to be fully remote.

PHYSICAL DEMANDS

Xactus promotes an equal opportunity workplace, which includes reasonable accommodations of otherwise qualified disabled applicants and team members. Please contact your supervisor or Human Resources with questions regarding the physical demands of this position.

• Lifting/carrying up to 10 lbs.
• Manual dexterity for computer and phone work
• Speaking, hearing and vision are required to perform essential functions

THE BENEFITS WE OFFER:

A friendly, supportive environment which is highly rated by Xactus employees. Feedback from our employees says: “The people I work with treat each other with respect,” “I feel accepted by my coworkers,” and “The person I report to cares about me as a person.”

The compensation offered for this position starts at an hourly rate of $18.00 per hour. Compensation is negotiable, commensurate with experience.

Xactus offers health, vision and dental insurances, college tuition benefit, bonus programs, fitness reimbursement and other healthy life-style programs, Maternity and paternity leave, 401k plan, short and long-term disability, life Insurance, accident and critical illness insurance, health savings account, flexible spending account, employee assistance program, legal services, employee discounts and more.