Company: 

Headquartered in New York City with another 7 offices in the United States and dedicated partners strategically located throughout the world, Laufer Group International has the expertise, resources, and market knowledge to provide customers with true global logistics solutions. Laufer has an established logistics and service solution that provides customers with improved shipping flexibility, enhanced operational control, and exceptional customer service. Each customer has access to a customized logistics platform providing air freight and ocean services, logistics, customs brokerage, and purchase order and export management.

Laufer is a different type of logistics company. We strive to make our industry more progressive. We challenge conventional ways of doing business by developing innovative and customized supply chain solutions. We help our customers break away from yesterday's business model to succeed in today's world.

Role Summary: 

This is a great opportunity to start a career in Freight Forwarding / Supply Chain Management. This person will sit at reception and support our other logistics teams. We have been successfully preparing people in this role to be promoted to a full-time position on an internal team within 12-18 months. 

Responsibilities (other duties as may be assigned): 

• Answer and direct incoming business calls on a multi-line phone system, determining purpose and forwarding calls to appropriate personnel. 
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. 
• Responding to all customer inquiries in a timely manner.
• Answers questions about organization and provides pertinent information to callers.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. 
• Distributes incoming mail and packages and manages outgoing mail and packages. 
• Schedules meetings for executives when requested. 
• Maintain supplies and inventory and maintain the office. 
• Assists business leaders with special projects and events. 
• Performs other clerical duties and/or administrative work as needed. 

Logistic Duties (assigned when applicable):

• Sending out Master Bills of Ladings to the carriers. 
• Sending received checks to lockbox and some original house bills to JFK Branch.
• Sorting received invoices by file number and directing them to the correct person.
• Scanning customs brokerage files, renaming them, and uploading them. 
• Sending out loading confirmations and loading confirmation revisions. 
• Sorting online documents sent by various shippers, renaming them, and uploading them. 

Qualifications: 

• Exhibits professionalism – responding politely and promptly to external parties via phone or in-person visitors. 
• Impressive communication skills – speaks clearly, listens, and gets clarification and responds well to questions. 
• Dependable – follows instructions, responds to management direction, takes responsibility for own actions, and completes tasks on time or notifies appropriate person with an alternate plan.
• Quality – accurate, thorough, and always looking to improve. 
• Detail-oriented – quality and precision-focused.
• Outcome-oriented – results-focused with strong performance culture.
• Presentable and comfortable in a corporate environment. 
• Knowledge of Microsoft Word and Microsoft Excel.
• Prior work experience is not required but is a plus (especially in an office setting). 

Salary range: $17.50/hr (Part-Time)

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