Job description: We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

This is a hybrid role, as you will split time between our Advertising and Circulation departments.

Essential Job Functions:

· Monitor classified revenues throughout the month reach classified goals: Monitor performance and give feedback to advertising director.

· Work with advertising director to calculate department budgets, goals, and standards for all areas of responsibility.

· Assist in solving problems: Create goodwill with customers by solving problems quickly and effectively.

· Oversee classified accounting: Discuss credit status of accounts with advertising director on a regular basis working to assure that classified and retail are coordinating on past-due accounts. Provide collection assistance as needed.

· Manage large amounts of incoming calls

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

· Perform any additional tasks as needed

Skills

· Proven customer support experience or experience as a client service representative

· Strong phone contact handling skills and active listening

· Customer orientation and ability to adapt/respond to different types of characters

· Excellent communication and presentation skills

· Ability to multi-task, prioritize, and manage time effectively

· Ability to type proficiently

· High school diploma

*Commission opportunities available.

Job Types: Full-time, Part-time

Pay: $14.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Morgantown, WV 26505 (Preferred)

Work Location: In person