Assistant General Manager

Job details

Salary

$16-18/hr profit share

Minimum 45 hours per week

Job Type

Full-time

Full Job Description

We are a fast-growing company with 7 locations in the greater Knoxville area that is known for having seriously good hand-breaded chicken! We pride ourselves in offering amazing food with a smile that is guaranteed to leave customers smiling.

The Assistant General Manager has the responsibility for directing the daily operations of a fast-casual restaurant, ensuring compliance with company standards in all areas of operations, including production, preparation, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting, ensuring the highest quality products and services are delivered to our customers and other duties as required. The person applying for this position must have excellent communication skills. Management experience is required.

PURPOSE:

Assistant General Manager must keep high customer service standards, ethics, and morals, as well as delivering good leadership and being an example for all employees and peers. We strive as an organization “to consistently create encore experiences that enrich lives one person at a time.” Which is our brand’s mission. We expect the Assistant General Manager to uphold this mission and all values of our brand, including the expectation of your General Manager/District Manager.

SUPERVISION RECEIVED AND EXERCISED:

• Receives direction and reports from Owner/General Manager/ District Manager
• Exercises direct supervision of 3 managers and 20-50 employees

ESSENTIAL JOB FUNCTIONS:

Essential duties may include, but are not limited to the following;

• Strive to enhance our guest experiences at every opportunity by satisfying and exceeding their expectations.
• Increase sales and profit by building community relationships/partnerships and providing outstanding product and service.
• Ensure an effective work schedule is posted each week.
• Demonstrate effective interviewing skills for hiring only top performers.
• Responsible for all levels of staffing and new hire orientations.
• Ensure all training and certification processes are in place and 100% compliant.
• Execute action plans using systems, training, operation manuals and all other available resources.
• Continually mentor AM’s & Certified Zaxby’s Trainers in the operation of a Zaxby’s unit and prepare them for the future advancement.
• Review daily numbers each day of work and coach and praise their results.
• Provide leadership by generating excitement, enthusiasm, a positive mental attitude, and commitment toward company objectives.
• Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.

TRAINING REQUIREMENTS:

• Leadership program completion
• Online Training test passed with 90% or better
• Online Assistant Manager test passed with 90% or better
• Online General Manager completion
• Phase 3 General Manager Class

PAY:

• $16-18/hr plus 2% Profit Share