JOB TITLE: Receptionist

REPORTS TO: Business Office Manager

DEPARTMENT: Administration

FLSA STATUS: Non-exempt/Hourly

JOB SUMMARY

To provide appropriate office support necessary to an effective, smooth running operation using the philosophy, objectives and policies of this facility. This support may include basic secretarial duties, clerical duties, receptionist duties and primary office record keeping. Greet visitors to the facility, either in person or via telephone, in a courteous, polite, professional and helpful manner, and assist the Business Office Manager in business office functions.

Minimum Qualifications

• Related administrative experience at a level necessary to accomplish the job.
• Must be able to communicate verbally in a positive and professional manner.
• Must be able to relate positively and favorably to residents, families and to work cooperatively with other employees.
• Must have the ability to read, write and follow oral and written directions at a level necessary to accomplish the job.
• Basic computer knowledge and ability with an aptitude to learn company software.
• Must maintain regular attendance.
• Must meet all local health regulations, and pass post-employment physical exam if required. This requirement also includes drug screening, criminal background investigation and reference inquiry.

Essential Job Functions

Public Relations

• Answer multiple line telephones, greet the public, may assist with marketing.

Administrative

• May assist with typing, filing, ancillary input, payroll, distribution of mail, accounts payable, personnel files.

Department Support

• Assist with Business Office functions to include administrative support.

Safety

• Comply with all Company safety policies, regulations and requirements regarding fire and life safety.
• Comply with all Company safety policies regulations and requirements involving employee safety and patient safety. This includes but is not limited to: a zero tolerance for harassment and violence; following infection control procedures; following safe patient handling as required with your specific job position.
• May be required to assist in the evacuation of patients during emergency situations.
• Meet the general health requirements set forth by the policies of this facility.

Residents' Rights and Positive Relationships

• Understand, comply with and promote all rules and regulations regarding residents' rights.
• Promote positive relationships with residents, visitors, and regulators, to include presenting a professional appearance.

Physical and Sensory Requirements (With or Without Aid of Mechanical Devices)

While performing the duties of this job, employees are regularly required to:

• Sit, walk and stand; talk or hear, both in person and by telephone; ability to read and write;
• Ability to sit, (greater than 3 hours) stand or walk for extended periods of time.
• Have a working understanding of English: ability to read and write; ability to understand and follow written and oral instructions; ability to verbally communicate with residents and others; ability to hear and respond to pages.
• Use hands repetitively to operate standard office equipment; reach with hands and arms; and lift up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
• Ability to distinguish smells, tastes and temperatures.
• Ability to remain calm in emergency situations and when handling multiple tasks.

Other Functions and Responsibilities

• Must adhere to Code of Conduct and Business Ethics policy, including documentation and reporting responsibilities.
• Participate in Quality Improvement activities as assigned.
• Other duties as assigned or needed.
• Ability to understand and apply training from in-service education and ability to instruct personnel during training education and staff meetings.
• This position regularly requires long hours and frequent weekend work.
• This is a position in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and working during inclement weather may be required.