Yacht Management is one of the busiest boat yards in the South Florida area, serving around 300 boats per year with a team of 90 full-time personnel. Family owned and operated Yacht Management strives to provide the best customer service in the industry. Our facility offers an 80-ton travel lift capable of hauling out vessels up to 100 feet. We are also adding a 150-ton lift to our facility in fall of 2024.

Boat Yard Operations Manager

Position Overview: We are seeking a highly skilled and experienced Boat Yard Operations Manager to oversee the day-to-day operations of our boat yard facility. The ideal candidate will possess strong leadership abilities and a deep understanding of the boating industry, with a specific focus on client management, estimating, and overall facility operations. As the Boat Yard Operations Manager, you will be responsible for ensuring exceptional customer service, accurate project estimates, efficient facility management, and the smooth execution of boat repair, maintenance, and storage services.

Responsibilities:

Client Management:

• Build and maintain strong relationships with clients, understanding their needs, and ensuring exceptional customer service.
• Communicate with clients regarding project details, estimates, timelines, and updates, providing regular progress reports.
• Address and resolve any client concerns or complaints in a professional and timely manner.

Estimating:

• Assess client requests and specifications to provide accurate estimates for boat repair, maintenance, storage, and other services.
• Collaborate with the technical team to ensure accurate cost projections, material requirements, labor hours, and potential risks are considered.
• Present detailed estimates to clients, explaining the scope of work, associated costs, and any necessary recommendations.

Facility Operations:

• Oversee the day-to-day operations of the boatyard facility, ensuring efficient and safe working conditions.
• Perform scheduling of work and jobs coming in and out of the facility daily.
• Coordinate with vendors, suppliers, and subcontractors to maintain a well-stocked inventory of necessary equipment, tools, and materials.
• Monitor facility maintenance and repair needs, scheduling and coordinating necessary services to ensure proper functioning of equipment.

Team Management:

• Lead and motivate a team including technicians, customer service representatives, and administrative personnel.
• Assign tasks and responsibilities, monitor performance, and provide regular feedback to ensure high-quality work and productivity.
• Foster a positive work environment, promoting teamwork, professional growth, and continuous improvement.

Compliance and Safety:

• Ensure compliance with all applicable industry regulations, permits, and safety standards.
• Implement and enforce proper safety protocols and procedures, conducting regular safety training sessions for staff.
• Stay updated with industry trends, best practices, and new technologies, and incorporate them into the boat yard operations as appropriate.

Qualifications:

• Bachelor's degree in business management, marine operations, or a related field (preferred but not mandatory).
• Proven experience in boatyard operations, preferably in a managerial capacity. References will be checked.
• Deep knowledge of the boating industry, including repair and maintenance processes, equipment, and materials.
• Strong client management skills with a customer-centric approach.
• Excellent estimating and project management abilities.
• Demonstrated leadership skills and experience in team management.
• Strong organizational and problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.

If you are a highly motivated and detail-oriented individual with a passion for the boating industry, we invite you to apply for the Boat Yard Operations Manager position. This is a fantastic opportunity to join a reputable organization and contribute to the success of our boatyard operations while ensuring customer satisfaction and the smooth running of our facility.

Job Type: Full-time

Pay: $85,000.00 - $120,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Compensation package:

• Bonus opportunities

Schedule:

• Monday to Friday

Experience:

• Boat Yard Operations: 3 years (Required)
• Boat yard Management: 3 years (Required)
• Yacht Repair Estimating: 3 years (Required)

Work Location: In person