Description

For over 55 years, we have been considered one of the innovative world leaders in enhancing and improving care for foot and ankle medical conditions, sports medicine, and clinical programs. Our mission is to improve the quality of life in a patient-focused environment by providing the most advanced and knowledgeable foot and ankle care. WFA has experienced phenomenal growth, with expansion into four states and a future dedicated to continued growth. As our family expands, we live and work by our core values: integrity, excellence, trust, caring, tradition, and innovation. 

LOCATION: Multi-site

REPORTS TO: Practice Operations Manager 

POSITION SUMMARY 

We are looking for an Area Specialist that will be responsible for supporting a geographically dispersed team in multiple clinics. Cross-trained in both Medical Assistant and Patient Services to be able to backfill open positions as needed. Tackling of day-to-day responsibilities associated with supporting assigned clinics. Able to travel to multiple locations.

• Provides support and training to clinical and patient services staff. 
• Support of inventory process 
• May provide assistance in development and implementation of process
• Foster teamwork between staff 
• Supports the expectation of professional, ethical and “patient focused” conduct 
• Develops effective working relationships with peers and physicians
• Represent the practice in the communities they are located in
• Attend meetings and calls as required
• Provide back up support to Medical Assistants or Patient Services Representatives in assigned clinics 
• Other duties as assigned

Requirements

QUALIFICATIONS/ EDUCATION/ CRITICAL SKILLS 

• Ability to manage multiple priorities and projects
• Excellent time management skills
• Excellent verbal and written communication skills
• Aptitude with computers to use email, excel, and Microsoft 
• Ability to lead by example 

• OTHER QUALIFICATIONS:
• Self-directed and willing to take initiative
• Willing to roll up sleeves and pitch in with staff and doctors to solve problems
• Team oriented with a collaborative approach to problem solving
• Quantitative focus, creates a fact based, “no blame” culture
• Patient focused
• Proven ability to prioritize and organize 
• Committed to continuous performance improvement
• Function effectively in a fast-paced work environment

SCHEDULINGA typical schedule is Monday to Friday 

TRAVEL: Local travel is required to locations within your assigned geographic region. This role will be assigned to cover a geographic area; however, you may be required to occasionally travel outside of your assigned regional area to support the other regional coverage needs of the organization. The role must have reliable transportation and be able to travel from site to site, as assigned. 

BENEFITS:  

• Medical, Dental, and Vision Plans 
• HSA with Employer Contribution 
• FSA 
• Generous PTO Program 
• 401k with a 3% Match 
• Employee Assistance Program 
• Life and AD&D Insurance 
• Short-Term and Long-Term Disability

EDUCATION: 

• Continuing education preferred 
• Medical Assistant certification with 2 years in a healthcare position preferred.

PHYSICAL DEMANDS/ ENVIRONMENTAL FACTORS: This job description is not designed to cover or contain a comprehensive listing of duties or responsibilities required by the employee. Weil Foot & Ankle Institute is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, gender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know. 

• While performing the duties of this job, the employee is regularly required to stand, sit, stoop, crouch, or kneel; use hands; and talk or hear 
• Specific vision abilities required by this job include close vision, distance vision and, depth perception 
• Must be able to lift/carry up to 25 lbs. 

AMERICAN WITH DISABILITIES ACT (ADA) SPECIFICATIONS Qualified individuals with disabilities may request reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director of Human Resources will meet with the requesting individual to discuss and identify the precise limitations resulting from the disability and the potential accommodation that might help overcome those limitations. The Director of Human Resources in conjunction with a medical review (and, if necessary, other appropriate management representatives) will determine the feasibility of the requested accommodation and the impact on the business operation. The Director of Human Resources will inform the qualified individual of the decision about the accommodation request or how to make the accommodation.