LOVE WHAT YOU DO
At Waxing the City, we are passionate about helping our clients look and feel their best. We believe that our Studio Coordinators set the tone for a clients overall experience with the brand. This position is the first and last touchpoint with clients, so it is a very important role to the success of the studio. We hire Studio Coordinators who will share our commitment to providing a caring culture and welcoming atmosphere not found anywhere else. Being a part of Waxing the City means you are part of something bigger youre a part of improving the self-esteem of the world.
We are seeking an individual who thrives in a collaborative, fun, and busy environment. This person is a team player who will be able to confidently promote our services and products, is self-motivated, and remains curious and ready to learn about the latest and greatest in the beauty industry.
SUMMARY:
The Studio Coordinator is a key position in creating the ultimate client experience. The Studio Coordinator must create an impression of warmth, professionalism and efficiency. Do you think quick on your feet and find solutions that creates balance even in times of distress? If this sounds like you, then wed want to hear from you.
ESSENTIAL FUNCTIONS: Answer phones and schedule appointments for clients. Assist with client inquires, educate clients about our service offerings, product selection and membership program. Additionally, this position will manage large amounts of inbound and outbound calls, dealing with subsequent inquiries and bookings in a timely manner. Follow "scripts" when scheduling appointments and handling different topics. identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Provide product and service information to customers. Seize opportunities to upsell products when they arise. Build sustainable relationships and engage customers by taking the extra mile and confirm all clients appointments.
ADDITIONAL FUNCTIONS:

• Customer contacts and rescheduling clients if needed.
• coverage of shifts in short notice/emergency situations (sickness, etc.)
• Participate in defined community outreach requirements (volunteerism)

ROLE SCOPE AND COMPLEXITY:
The Studio Coordinator reports directly to Studio Manager and indirectly to all members of ownership and is accountable for all aspects of front desk operations. The Studio Coordinator is accountable for meeting established customer service standards for internal and external customers.
MINIMUM QUALIFICATIONS:
Required:

• The ability to demonstrate customer experience skills
• Effective communication skills including, but not limited to, initiating and managing client conversations
• Able to demonstrate problem solving skills
• Willingness to collaborate with team members
• Exceptional Customer Service
• Ability to juggle multiple tasks simultaneously
• Detail oriented
• High school degree or equivalent
• Located in the Minneapolis, MN or LaCrosse, WI area

Preferred:

• Experience in salon/beauty environment or retail sales
• Previous customer experience

BENEFITS/PERKS:

• Competitive Compensation
• Great Company Culture
• Growth Opportunities

Flexible work from home options available.