Description

POSITION SUMMARY:

The position combines clinical and clerical related tasks. Assist the physicians and physician assistant/nurse practitioner with the examination and treatment of patients, along with performing tasks to keep the clinical office running smoothly. Addresses the needs of patient’s checking in and out of the clinic in a prompt and courteous manner, manages telephone calls, schedules appointments, collect payments and coinsurance. Manages the Epic workqueue folders, scheduling folders, and in-basket messages. This position promotes a professional practice image by efficiently performing a variety of business and clerical related tasks designed to facilitate the smooth flow of patients and work through the organization. 

JOB RESPONSIBILITIES:

• Cheerfully greets patients and visitors in a prompt and pleasant manner to determine their needs and responds accordingly.
• Updates patient’s biographical and insurance information as well as meaningful use requirements.
• Review patient accounts and attempts to collect unpaid balances, copayments and coinsurances.
• Receives and processes incoming information via email, fax, mail and phone, adhering to HIPAA regulations at all times. Locates and sends to requesting physician.
• Maintain schedules for PCVM providers.
• Escorts patients to the examination rooms.
• Takes vital signs (pulse, blood pressure, respirations) as well as height/weight and accurately records results in patient’s chart.
• Records all of the patient’s current medications in the appropriate section of the chart – to be updated each visit.
• Performs electrocardiogram per protocol.
• Brief review of interim history pertinent to physician seeing patient.
• Notify physician of any significant health changes or hospitalizations.
• Obtain any necessary reports, hospital records, etc. to assist in patient care.
• Reviews and assists in completion of forms required by physician prior to examination (e.g., health questionnaire, health history, etc.).
• Notifies provider when patient is ready for examination.
• Assists physician with examinations and procedures as needed.
• Answers telephone and acts as a patient relations representative for the practice by taking care of the needs of the caller within the scope of his/her knowledge and practices standards. 
• Schedules patient’s appointments, tests and referrals according to practice standards. 
• Adhere to OSHA and HIPAA guidelines.
• Monitor, order and stock clinical supplies.
• Maintain clean and orderly front desk, waiting room and exam room.
• Informs the provider of acute or significant changes in the patient’s condition or symptomatology and provides follow up care as directed.
• Organizes and prepares the charts for clinic.
• Performs other tasks or services deemed necessary by the physician or administrator.
• Documents any orders received by phone immediately and repeats back to ensure integrity and completion of the order to avoid translation errors. 
• Communicates with any urgent needs/concerns with Regional Office Manager.

Requirements

QUALIFICATIONS:

• High school graduate or equivalent.
• Excellent interpersonal communication skills.
• Comfort with use of computer, typing, telephone, fax machine and other basic office systems
• Preferred basic knowledge of medical terms and abbreviations.
• Current licensure as a CNA/CMA 
• Basic Life Support / CPR card within 90 days of employment.
• At least one year of medical office, clinic or other healthcare setting experience preferred.
• Comfort with use EKG machine, sphygmomanometer and basic clinical tools.
• Physical lifting up to 50lbs.
• Ability to make a great first impression and sustain it; employ tact, diplomacy and compassion with all types of people; maintain cooperative relationships with staff members, patients and physicians; prioritize duties appropriately, maintain privacy with information according to HIPAA guidelines; perform functions with accuracy and integrity.