JOB DESCRIPTION

POSITION: Front Desk/Tech

DEPARTMENT: Front Office

REPORTS TO: Practice Administrator

Job Summary: This individual is responsible for scheduling patient appointments, checking patient in when they arrive in a professional and courteous manner. Ensuring patient feels welcome to the practice and continues coming here to receive top quality care. Check patient out after seeing the physician, collecting copays, deductibles, etc. and scheduling return visit. Providing a friendly and efficient patient experience, answering telephones, maintaining current patient data. Individual must be willing to travel 2-3 times a week.

Education and Experience:
1. High school diploma.

2. Basic typing, English and mathematical skills.

3. Medical experience preferred.

4. Computer experience.

Essential Skills and Abilities:
1. Excellent customer service and communication skills.

2. Experience answering multi-line telephones promptly and courteously within three rings.

3. Ability to work as a team member.

4. Strong organization with attention to detail.

5. Demonstrated ability to treat patients and co-workers respectfully.

6. Empathetic personality with concern for patients’ needs.

7. Initiative to solve problems and complete projects.

8. Motivation to succeed.

9. Composure under pressure.

10. Accurate data entry.

11. Management of multiple tasks simultaneously.

12. Positive attitude.

RESPONSIBILITIES:

1. Checks patients in, greeting everyone in a pleasant and professional manner.

2. Evaluates patient data to verify all information has been received, completed, and signatures obtained.

3. Scans patients’ current insurance cards and picture ID.

4. Ensures that proper authorization or referral is collected from the patient and assist if necessary.

5. Enters all new patient demographic information into the computer and verifies patient information at each visit.

6. Answers the phone in a friendly and helpful manner and directs calls to appropriate personnel.

7. Identifies emergency calls and schedules appropriately.

8. Cancels and reschedule appointments, as necessary; follow-up on no shows and recalls.

9. Assists patients as they check out, i.e., next appointment, verifies visit to charges, receives payments, etc.

10. Scan patient information to patient’s record.

11. Two days prior to appointment call patient to confirm and inform of any outstanding balances due, copays and deductibles will be collected during that visit.

12. Compiles new patient packages.

13. Balances cash drawer daily.

14. Maintains proper opening and closing procedures. (including after hour on-call dr. info for phones)

15. Inspects and sanitize reception room

16. QTC schedule

17. Inventory control email Practice Administrator when supplies need ordering.

18. Performs other duties as required.'

19. Preform all testing such as OCT,HRT, Fundus photography, goldman fields, corneal topography's accurately.

20. Collect information from patients such as medical history chief complaint, ocular history, family history, and allergies and medications.

21. Perform Contact Lens Exams

22.Refill medications

23. triage emergencies

24. Refractions

25. Scribe

Work Location:

• Multiple locations

Work Remotely

• No

Job Type: Full-time

Pay: Up to $27,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Healthcare setting:

• Private practice

Medical specialties:

• Ophthalmology

Schedule:

• 8 hour shift
• No weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: Multiple locations