What's in it for you?

• Get paid now with Pay Active
• Opportunity to help and support an older generation
• A career that gives back to the community
• Competitive Pay and Benefits
• 401(k) with a company match
• Paid time off
• Training opportunities
• Opportunity for internal growth
• Tuition and Certification Reimbursement
• Referral Bonuses
• Life 360
• Benefit Hub

SUMMARY:

Under the direction of theCommunity Relations Manager this position will help advance the organizationsbrand, build awareness of Capri Communities and its mission, and help build occupancy.This is a highly interactive, hands-on position which will interact with alllevels and programs within the community.

ESSENTIAL RESPONSIBILITIES

• Under the direction of the Community Relations Manager,responsible for conducting calls to prospective residents and tours of thecommunity to meet sales goals
• Inform prospective families and referral sources about howservices and programs can meet their needs.
• Respond promptly to every telephone call or in-person inquiry fromall referral sources, prospective residents, and families.
• Represent the community to referral sources and prospectiveresidents and explain the benefits of residing at our community.
• Utilize software systems to maintain, and keep current, new, andexisting prospect leads. This includesmaintaining the lead profile with pertinent and applicable. demographic,responsible party/influencer information, and proper identification with the appropriatequalified or unqualified lead status. Ensure appropriate and timely next steps are established for everyactive lead.
• Assists the Community Relations manager with the coordination ofexternal marketing, public relations and community outreach programs.
• Coordinate the move-in process for new residents and theirfamilies.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully,an individual must be able to perform each essential duty satisfactorily. Therequirements listed below are representative of the knowledge, skills and/orabilities required. Reasonable accommodations may be made to enable individualswith disabilities to perform the essential functions.

• Analytical – synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
• Problem solving – identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.
• Written and Oral communication – speaks and writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively. Clearly conveys information and ideas through a variety of media to individuals and groups in a manner that helps them understand and retain the message.
• Customer focus – making customers and their needs a primary focus of his/her actions.
• Quality management – demonstrates accuracy and thoroughness.
• Business acumen- understands business implications of decisions.
• Cost consciousness – works within approved budget; develops and implements cost saving measures. Looks to improve processes and procedures to build efficiency.
• Ethics – works with integrity and ethically; upholds organizational values.
• Strategic thinking – develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses.
• Associates Degree in Marketing, Communications, or Public Relations.
• 2-4 years experience performing a similar role
• Bachelor’s degree preferred.
• Excellent communication and customer service skills with the ability to multi-task in a fast-paced environment.
• Proficient with computers, computer applications in include Microsoft Office, and typing.
• Excellent verbal and non-verbal communication skills. Ability to effectively present information and respond to questions from groups of managers, clients, residents and partners.
• Ability to calculate figures and amounts such as discounts, interest, percentages. Ability to apply concepts of basic algebra.
• Ability to define problems, collect data, establish facts, and draws valid conclusions.