Description

This position requires mechanical knowledge of heavy equipment (road maintenance/pavers/brooms/graders/etc.) You will need experience monitoring equipment, tracking and logging information obtained. Computer skills are a must as well as the ability to work with equipment dealerships/Dealers (customer service skills). You must be able to interpret information gathered in order to share with LeeBoy sales/engineers and with our Dealers.

LeeBoy was established here in North Carolina in 1964 by B.R. Lee and has become a world market leader in the manufacturing of asphalt paving and road maintenance equipment. With nearly 30 high quality product offerings, LeeBoy brings value to its customers and partners through delivery of superior, total, integrated quality products and services.

Are you a self-starter seeking a career with a well-established company? Are you looking for a company that offers great benefits? Are you looking to take your job skills to the next level? Our products are designed with the paving professional in mind, and we are looking for your expertise!

Must Have Skills:

• Computer skills (MS Office Suite - Word, Excel, Outlook, etc. Excel experience required)
• Customer service skills
• Data analysis / statistics
• Epicor ERP a big plus

Job Duties and Responsibilities:

• Install and verify production machines when needed.
• Monitor Epicor integration with Trackunit to verify units are being added and assigned to correct machine/dealer.
• Register unites manually in web portal until integration is complete and reliable.
• Troubleshooting Trackunit connection issues with units in production, this does not require electrical diagnosis skill, but using signal tools provided by Trackunit.
• Set up dealer admin access and assist with API retrieval.
• Assist dealers in the field with troublesome units and arrange warranty replacement through Trackunit if necessary.
• Monitor alerts and warnings.
• Build all service intervals and reminders into Trackunit for each model in order to notify dealers and/or customers; information to include LeeBoy part numbers for filters and necessary service parts.
• Build in or investigate possibility of using Trackunit to ping or trigger an alarm for dealers on any specific set of serial numbers when technical bulletin or recall is applicable.
• Collect data to determine average hydraulic and coolant temperatures based upon region and conditions.
• Collect data to determine engine output and torque usage.
• Collect data on first 10 production machines of any new model including usage, fluid temperatures, loading percentages, engine fault codes, etc.

Requirements

Job Requirements: 

• Computer knowledge a must
• Proficiency with Excel a must
• Data collection and interpretation
• Helpful customer service skills
• Ability to interact with Dealers/Customers
• Epicor ERP experience a plus
• Mechanical knowledge a plus
• A degree in data analysis or statistics a plus