TITLE: Leasing Agent

CLASSIFICATION: Full-time, Non-Exempt

Mission: A Leasing Agent is responsible for overseeing all of the details that go into renting an apartment through The Apartment Store. As a primary contact between The Apartment Store and our residents, it is of the utmost importance that our Leasing Agents are always going above and beyond what is expected to deliver a smile. It is essential to our continued success to find talented individuals who not only provide high levels of customer satisfaction, but also believe in the mission and growth of The Apartment Store and Keystone Real Estate Group.

Essential Duties and Responsibilities:

• Maintain Keystone culture, core values and sense of mission on your team.
• Act as the initial ambassador between the prospect/guest and management team.
• Provide feedback, data to Director of Resident Services and Marketing Team.
• Learn specifications for all apartments in the team portfolio. Become the expert in your office!
• Develop full knowledge of the market in your area, lease trends, campus schedule, etc.
• Always know what you have available at all times to comply with all fair housing laws. Current and future vacancies.
• Greet and qualify all prospects inquiring about our company!
• Immediately answer incoming emails about apartments and respond in a timely fashion.
• Give tours of our apartment homes and the community.
• Track prospects and applicants through the application and lease process.
• Always be closing! Convert leads to showings, and showings to rentals!
• Assist with facilitating the move out and move in process.
• Ensure all administrative work is complete and processed for each lease file.
• Develop and maintain relationships with prospects and current resident guests.
• Maintaining a high level of service while resolving resident guest concerns.
• Do your part in achieving the goal of our units being 100% occupied at all times.
• Assist all team members in every aspect.

Knowledge/Critical Skills:

• High level of proficiency with Microsoft Excel, Word, and Outlook required.
• Must be able to obtain and hold Pennsylvania Real Estate Salesperson’s License
• Excellent communication, time management and customer service skills.
• Comply with all Fair Housing rules and regulations.
• Ability to manage multiple complex priorities with seasonal and weekend demands
• Valid driver’s license

Physical Demands/Environmental Factors:

• Works in office setting.
• Works under moderate supervision.
• Frequently types and uses a phone. Occasionally moves about to coordinate work.
• Completes building and move-out inspections.
• Attends housing fairs.
• Occasionally travels to other offices via car.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Property Management: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person