Company Summary:

The Players Club and Spa is a premier facility dedicated to providing exceptional experiences and services to our members and guests. We are a 15-acre tropical retreat where residents can relax, meet new people, enjoy recreational facilities, and participate in the many programs and activities available.

Job Summary:

The tennis concierge plays a crucial role in ensuring that our customers have a seamless and enjoyable experience at our facility. The tennis concierge is responsible for maintaining the tennis shop. From assisting with merchandise purchases to booking tennis court times and providing information on our amenities, our concierge is at the forefront of delivering outstanding customer service. We are seeking an enthusiastic candidate who thrives in a customer-focused environment to join our team as a Tennis Concierge.

Typical Functions

• Restocks merchandise when supply is low. Keeps inventory of merchandise.
• Fill in on court when an extra player is needed.
• Teach tennis to tiny tots during Junior Camps.
• Match tennis players accordingly to play.
• Provide phone coverage while Director of Court Sport and Head Tennis Pro are on court.

Specific Duties

• Supply towels, cups and ice to members and guests.
• Record all charge tickets.
• Change displays when instructed.
• Record court reservations and assist in finding cooperative partners for players.
• Promote and sell tennis shop merchandise.
• Promote tennis events by phone calls to members.
• Assist in court maintenance.
• Order/purchase merchandise for tennis shop.
• Set-up apparel in fitness facility each morning.
• Keep tennis shop and Director of Court Sport office neat.
• Collect and record court fees.
• Record all sales transactions.
• Assist in packing and unpacking inventory.
• Other duties may be assigned.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High school diploma or general education degree (GED); or one to three months of related experience and/or training; or equivalent combination of education and experience.

Language Ability

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

Computer skills needed.

Certificates and Licenses

No certifications needed

Supervisory Responsibilities

This job has no supervisory responsibilities.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Requirements

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift

and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision.

Job Types: Full-time, Part-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Naples, FL 34113: Relocate before starting work (Required)

Work Location: In person