The Referral Coordinator’s role is to initiate the workflow at Spokane Digestive Center by converting external referrals and self-referrals to internal orders for endoscopy procedures, clinic consults, and recalls.

Minimum qualifications:

· High School Diploma/GED Equivalent

· Medical record and/or referral experience

Knowledge, Skills, and Abilities Required:

· Understanding of referrals, medical records, and authorizations.

• Microsoft Office Suite, specifically Word, Excel, and Outlook, and gMed.

· Phone etiquette with patients

· Ability to communicate effectively in writing, over the telephone, and in person.

Duties and Responsibilities:

· Processes all diagnostic/specialty/miscellaneous inbound referral requests from providers

· Obtains authorization for inbound referrals and schedules appointments as appropriate

· Monitors all incoming referrals for authorization

· Works with outside referring provider offices

· Records all appropriate referral information in patients chart

· Provides all necessary patient information (medical records, notes, etc.) to the appropriate source remembering the importance of confidentiality and HIPAA.

· Obtains all necessary records from outside provider offices

· Assists with chart abstraction from paper to electronic when applicable

· Scans and files correspondence into the electronic medical record for provider to review and sign off

· Handles incoming calls regarding referrals/authorizations and takes appropriate action based on those calls

· Appropriately closes the loop on all outbound and incoming referrals; ensures patient obtained care, records were sent or received and documents actions as directed

· Assists patient in obtaining care when a referral has not been completed

· Assists with assigned projects

· Demonstrates an understanding of practice management system’s patient processing functions through an ability to enter data with minimal direction or assistance when assisting reception

· Performs other duties as assigned

Safety:

Spokane Digestive enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to 25 – 40 pounds. Rarely is there a need to lift more than 41 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions:

Work is typically performed in an interior clinical office setting. Workflow may be demanding and chaotic at times requiring the need for multitasking. Exposed to patient population that can present a variety of contagious diseases, physical injuries and emotional states of mind.

Job Type: Full-time

Pay: $17.47 - $23.63 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• No weekends

Work Location: Hybrid remote in Spokane, WA 99204