Summary:

The IT Support Technician functions as part of the district technology services department reporting to the Director of Technology, and will primarily serve as point of contact for staff in the buildings for Tier I technology based needs. The support technician will work closely with the technology team to service staff and students to ensure reliability of all systems, solutions to technical issues, and growth of technology at Southmont Schools. This position is a full time hourly 12 month position and is a non certified benefited position. We are looking to find the perfect person to complete our technology team.

All interested applicants need to apply at: https://www.applitrack.com/southmontschools/onlineapp/

Job Duties & Responsibilities:

• Provide direct hardware and software support to end users of Microsoft Windows, Google. Chromebooks, and View Sonic Boards, including all staff and students
• Collaborate with classroom teachers concerning electronic testing (ILEARN, IREADY, etc) and help them with the testing technology
• Collaborate with the technology team to support the learning environment and maintain a high quality of service
• Distribute, troubleshoot, schedule, repair, and maintain corporation owned staff and student devices according to all district, department, and school policies and procedures, and as training/abilities allow
• Maintain proper paperwork and documentation associated with the collections, distribution, return, repair, and loss of devices
• Equipment Inventory
• Provide support for audio/video systems
• Address Tier I tech support requests
• Work with students and staff to enable efficiency and knowledge with district technology

Education:

High School Diploma or Equivalency

Experience:

Successful prior experience is a plus, but not a must for this position. The candidate must be willing to dive in, learn, and be trained to complete the above tasks where they do not have experience.