Rhoads Energy is on the hunt for a Credit and Collections Representative!

The Credit and Collections Representative is responsible for the consistent application of the corporate credit policy, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers! This position also identifies problem accounts and provides monthly updates of receivables to the Finance Department.

Key Job Responsibilities include:

1. Answer customer inquiries related to bills, payments and terms
2. Accurately posts daily cash, credit card and check payments to customer accounts
3. Process customer statements and invoices for timely mailing
4. Process payments from financed sales.
5. Process timely credit reports on new customers, establish credit limits, and make credit decisions within assigned authority
6. Enforce credit policy and ensure adherence to accepted standards
7. Complete vendor agreements and processes all Liheap/Crisis payments and refunds
8. Initiate credits and adjustments to customer accounts within established company policy limits
9. Effectively negotiate payment terms with delinquent customers
10. Set-up budget accounts for customers, and perform mid-season review of all budget payment amounts, adjusting payments as necessary
11. Review all on-hold and dispatch reports on a timely basis
12. Process all budget coupons, customer statements, and finance charges
13. Process daily, remote deposits, refunds, and auto payments
14. Complete “closing” of terminated customer accounts
15. Effectively monitor A/R Trade and Aging Reports, analyzing delinquent accounts and prepare credit analysis and reports on high risk accounts including recommendations for resolution

16. Remain current on credit-related laws and, credit and collections Best Practices

Rhoads Energy offers a competitive benefits and full compensation package!

Job Type: Full-time

Salary: $20.00 – $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Application Question(s):

• What is your desired salary range?

Experience:

• Credit analysis: 1 year (Required)
• Customer support: 1 year (Required)
• Microsoft Excel: 1 year (Required)

License/Certification:

• Driver’s License (Required)

Work Location: In person