Join Our Team and Make a Sustainable Impact!

At Legacy Vacation Resorts, our core values are people-centric, forward-acting, experience-focused, and environmentally-driven. Join us to:

• Foster meaningful connections in a supportive environment where the person is the core of every decision.
• Drive innovation and shape the future of hospitality by daring to take risks and embracing change.
• Create unforgettable moments for guests and personal growth for our team by delivering great experiences to all.
• Lead in sustainable practices and maximizing our actions to minimize our impact on the environment.

Join us and be part of a Team dedicated to exceptional hospitality and environmental stewardship.

Apply now and help us create a brighter, greener future!

POSITION SUMMARY

Provide exceptional guest service to internal and external customers.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

• Responsible for responding to guest inquiries and complaints and advising management on resolution.
• Works in conjunction with PBX Corporate to ensure all resort reports are balanced during each shift and reflects the occupancy for that day
• Directs Runners and Housepeople on calls and work orders
• Works with Rooms Controller to ensure OOS rooms are expedited and put back into inventory according to the service schedule
• Works with Executive Housekeeping on scheduling of projects and assignments ( floors, carpets, services and PM)
• Has been crossed trained to provide assistance with PBX Corporate( Schedule coverage, sick calls, and vacation)
• Complete reports (Am/PM) in order to be able to assign units to be cleaned on daily basis.
• Maintain accurate records of work performed (Master Reports) using daily reporting process.
• Demonstrates and promotes a strong commitment to provide the best possible experience for our guests and team members.
• Prepare tasks assignments for Unit Cleaners, Inspectors and Outside Contractors accordingly to RCC reports.
• Ensure all check/outs, early check/outs, full services and VIP units are assigned.
• Make sure all GOP’s are assigned first and become a top priority for check-in
• Check deliveries received for housekeeping, obtain bill of landing, and turn into management.
• Ensure paper work for linen service matches - weights in/out should match along with dates for pick up and delivery
• Ensure timely completion of helpdesk tickets
• Answer high volume of inbound calls in a professional and timely manner.
• Create helpdesk tickets for housekeeping, maintenance, and security departments, followed by a call to the guest to confirm that the ticket was resolved.
• Complete transactions in RCC as necessary.
• Respond to emergency situations according to procedures in all properties.
• Utilize each resort’s PBX Directories and be able to provide guests calling in from all resorts for location information on resort, amenities, activities, local area attractions, events and directions, etc.
• Attend and adhere to all trainings, policies and procedures.
• Complete various additional tasks and assignments as needed.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED).

Experience: 3 to 4 years customer service experience in hospitality environment required.

Computer Skills: Must have knowledge of Microsoft Office.