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Job Purpose
The Beautiful Residence Inn / SpringHill Suites by Marriott Greenville Downtown seeks a dedicated Guest Experience Expert (At Your Service/Front Desk). The candidate must have excellent phone communication skills with strong attention to detail and the ability to multi-task. The ideal candidate will also have a warm, welcoming voice, a positive attitude, and knowledge about hotel operations. One to two years of previous experience in any relevant administrative position is preferred.
The Guest Experience Expert (At Your Service/Front Desk) will answer phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions, handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. The Guest Experience Expert (At Your Service/Front Desk) will also utilize and ensure the proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems). Comply with Auro Hotels standards of conduct. Work harmoniously and professionally with co-workers and supervisors.
Essential Job Functions
Experience/Education
High school diploma or general education degree or equivalent combination of education and experience required.
Qualifications
Benefits:
We value our employees and offer a comprehensive benefits package, including:
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
Full Time
$26k-34k (estimate)
08/03/2023
07/30/2024
The following is the career advancement route for Guest Experience Expert (At Your Service/Front Desk) positions, which can be used as a reference in future career path planning. As a Guest Experience Expert (At Your Service/Front Desk), it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Experience Expert (At Your Service/Front Desk). You can explore the career advancement for a Guest Experience Expert (At Your Service/Front Desk) below and select your interested title to get hiring information.