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Sherburne County, MN is Hiring a Public Service Specialist Near River, MN
We're looking for a dynamic individual to fill a full-time Public Service Specialist position in a very busy Health & Human Services Department. This position is the first point of contact for the public seeking information for public assistance programs as well as support functions for 200 Health & Human Services staff.
Our Mission: The mission of Sherburne County Health and Human Services (SCHHS) is to promote and protect the health, safety, well-being, and self-sufficiency of Sherburne County residents.
Our Vision: It is the intent of the organization to provide human service programs to the residents of Sherburne County, designed to protect and enhance the lives of vulnerable populations (such as the developmentally disabled, children in need of protective services, vulnerable adults, mentally ill, and others).
This position is located at the Government Center in Elk River, MN. Our regular business hours are Monday-Friday 8:00am- 4:30pm, though the department provides staff with flexibility in effort to strive for a desired work/life balance. Sherburne County is one of the fastest growing counties in Minnesota, where you can find a nice blend of suburban and rural life. If you are interested in bringing your skill and talent to a dynamic department in a growing community, we encourage you to apply for this great opportunity.Learn more about our workplace culture and a brief overview of our employee benefits.
Essential Duties and Responsibilities
These examples of typical duties do not include all possible tasks for this classification and do not limit the assignment of related tasks. Regular attendance according to the department's approved work schedule is required for all Sherburne County positions.
- Triage incoming calls and walk-ins directing them to the appropriate worker or unit for assistance.
- Provide clerical support duties for a large Health & Human Services department.
- Assist with processing and scanning of daily incoming and outgoing mail and faxes while adhering to strict confidentiality and data privacy policies.
- Basic assistance with department copiers to include replacing toner and paper, troubleshoot paper jams and/or call for repair.
- Produce reports, spreadsheets, and special projects, as needed.
- Develop and create forms to be used within the department.
- May assist clients with registering EBT cards.
- On rotation provide unit coverage until 4:30 pm.
- Other duties/special projects as assigned.
Minimum Qualifications
Education: High School diploma or equivalent
Experience: A minimum of one-year of clerical experience or equivalent education plus work experience.
Extensive high-volume customer service/front desk experience as well as knowledge of public assistance programs is desired.
The ability to multi-task, handle interruptions, be flexible in day-to-day tasks and schedule is imperative for success in this position.
Supplemental Information
Desirable Knowledge, Skills, and Abilities
- Knowledge of standard office practices and procedures.
- Knowledge of English grammar, punctuation, and vocabulary.
- Ability to operate office machines.
- Ability to organize and prioritize work in a timely manner.
- Ability to follow instructions and work independently.
- Ability to effectively communicate verbally and in writing.
Accountabilities Shared By All Employees
- Performs job responsibilities in a manner consistent with the County's vision, mission, and values.
- Develops and maintains a thorough working knowledge of all department and county-wide policies, protocols and procedures that apply to the performance of this position.
- Develops respectful and cooperative working relationships with co-workers.
- Informs immediate supervisor of all important matters pertaining to assigned job responsibilities.
- Seeks opportunities for further personal growth and development.
- Represents the County in a professional manner to all internal and external contacts when conducting County business.
- Complies with all rules and policies in order to maintain a safe work environment.
Union: Teamsters
Hours of Work: This position has a usual work schedule of 8:00 a.m. to 4:30 p.m., Monday through Friday; may include very occasional evening and weekend hours.
Interviews:
Selected candidates will be notified via email the week of June 10th, for a 10-minute phone interview on June 12th.
Physical Requirements:
Must be able to exert light physical effort in sedentary to light work. May involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 10 pounds).
Must be able to operate office equipment, scanner, calculator, computer, and telephone system; requires manual and physical dexterity. Many hours of computer and phone related work. Hand eye coordination and visual acuity are necessary to work between paper documents and the computer monitor.
Work Environment:
100% Inside Work
Work is normally performed in an office environment. Headaches, eyestrain, and other related occupational hazards reflect the most common potential for injury in the office. This position is subject to moderate office noise levels. There is some mental stress involved resulting in inconvenience and frustration.
May have required attendance at evening/off hour’s meetings.
Direct contact with the public (supplying or seeking information) on specialized matters. Work that requires direct service with client may include some disagreeable human interactions with clients who are angry, uncooperative, hostile or have mental illnesses.
Sherburne County offers a comprehensive benefits package, including:
- Medical (employee, employee spouse, employee child(ren), or family coverage). Monthly premiums for Employee only coverage are covered 100% by the county.
- County Contributions to VEBA and HSA plans
- Employer paid $25,000 Term Life Policy
- Optional Benefits:
- Dental Insurance
- Vision Insurance
- Additional Supplemental Life Insurance for self, spouse and child(ren)
- Short-Term Disability
- Long-Term Disability
- Flexible Spending Accounts (Health Care Reimbursement and/or Dependent Care Reimbursement Account)
- Accident Insurance
- Critical Illness Insurance
- Hospital Care Insurance
- Deferred Compensation Plan
- Annual Paid Time Off accrual of 21 days to start, increasing up to a maximum of 33 days per year.
- 12 paid holidays
- Paid Parental Leave
- On-Site Well@Work Clinic available to Sherburne County Employees and Dependents covered under our plan.
- Employee Assistance Program (EAP)
- Public Employees Retirement (PERA):
Job Summary
Full Time
$45k-58k (estimate)
05/30/2024
07/29/2024
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