Why work for The Sheraton San Diego Hotel?

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience – Sheraton San Diego Hotel and Marina is a fit for you! We are soon to be one of the largest and most renovated resorts in San Diego! Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay and our associates love to work!

The Sheraton San Diego Hotel & Marina is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a very complete benefit package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistant program, food provided.

Summary of Position

As a Banquet Server, you play a crucial role in delivering exceptional food and beverage service during banquet events. Your responsibilities include ensuring courteous and efficient service to guests, from setting up banquet halls to serving meals and beverages with precision and professionalism. You serve as the primary point of contact for guests, providing attentive service and addressing any inquiries or special requests they may have. Your role is integral to the overall guest experience, as you contribute to creating memorable moments and ensuring guest satisfaction. Attention to detail, strong communication skills, and a customer-centric mindset are essential for success in this role.

This position pays $16.85 per hour.

Education/Experience

• Minimum 6 months experience in hotel, banquets or events.
• High School Diploma or equivalent education required. 

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, and weekends depending on hotel events and functions.

Job Requirements

• Knowledgeable of beverages, recipes and correct glassware and garnishes.
• Knowledgeable and ensure compliance of all state liquor regulations
• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail oriented and able to multi-task efficiently.
• Must be able to speak and understand and communicate the primary language(s) used in the workplace.
• Must possess excellent communication, follow up, and organizational
• Must have the ability to push, pull bend, squat and lift on a regular basis.
• Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.

Job Responsibilities

• Complete opening duties as assigned, including but not limited to the following:
  • Check quality and quantity of all banquet stock and equipment.
  • Set tables according to service standards.
  • Set all condiments (sugar, bread, lemons, creamers, etc.) and beverages.
  • Ensure a sufficient supply of all flatware, glassware and china for service.
  • Ensure cleanliness and condition of assigned station and service areas.
  • Set up station with supplies and equipment.
• Serve food and beverage orders as needed.
• Retrieve all alcoholic beverage orders from bar as needed and serve to guest in accordance with Tips and California regulations.
• Open wine/champagne bottles and serve in accordance with banquet standards.
• Make all varieties of coffee, tea and beverages in accordance with banquet standard.
• Food courses, meal, breaks and beverage service is performed on time and in an efficient manner, following correct procedures as outlined in the SOP.
• Setup, serve, maintain and break down all food and / or beverage breaks.
• Bus and remove food, beverage and soiled wares from event space and transport to designated break down area, following correct procedures as outlined in the SOP.
• Dispose food, boxes, trash, props and any guest items during event and upon completion of banquet event or catering functions.
• Anticipate guests’ needs, respond promptly and acknowledge all guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
• Carries all trays in a manner that is safe for self as well as fellow workers.
• Adheres to all local liquor laws and fire regulations.
• Continually check to see that rooms are set in accordance to the banquet event orders and organized properly for service.
• Be present before and during events to provide assistance for guest’s changes and requests.
• Treat guests with courtesy, friendliness, respect and provide responsive service.
• Notify management of any pertinent information related to shift activities and guests requests.

• Communicates with and supports all staff to better serve the guests.

• Complete closing duties including but not limited to:
  • Properly store all reusable goods.
  • Clean all equipment as assigned.
  • Remove all items from function space.
  • Restock all items for next service or event.

• Ensure all equipment is in operation order and all supplies are up to par. 
• Report equipment that needs repair or supplies that need to be ordered.

• Completes the breakdown after each function as assigned, ensuring the return of equipment to proper storage areas.
• Perform, monitor and maintain cleanliness, sanitation, and organization of assigned station, service areas and function space.
• Maintains care and cleanliness of all banquet equipment and work/back of the house service areas.
• Complete assigned tasks by supervisors including cleaning and trash disposal as part of regular duties.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all AAA Four Diamond and Sheraton brand standards
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: human.resources@sheratonsandiegohotel.com. 

Sheraton San Diego Hotel and Marina is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.