Objective: The Care Team Manager will provide oversight and management of the care team with primary focus on the care givers and their day-to-day management.

Reports to: Owner

• Coaching and behavior modification sessions with caregivers as needed for optimal performance
• Assist with morale building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high level performance and training completions
• With support from the internal staff, review the daily logs and timesheets weekly to assure that the caregivers are following the care plan and that lost hours are identified
• Creates and runs ads accordingly based on data from hiring for the void
• Does initial phone screening for all applicants
• Distributes materials from the lending library to the caregivers on a regular basis to meet client needs and supplemental education for care givers
• Works with office admin on background and reference checks to assure that all caregiver files meet state regulations and SH standards
• Tracks all caregiver call offs, refusals of assignments, late arrivals, early departures, etc.
• Manages training programs for caregivers (Gems, Parkinsons, etc.) and maintains the supplemental support materials
• Keeps database of caregivers in Wellsky software current
• Occasional care delivery for clients on an as needed basis
• Periodic weekend call duties on a rotational basis as assigned
• Other duties as assigned

This job description may be modified at any time by the franchisee. Other duties and responsibilities as may be assigned.

• Must have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment
• Must have excellent phone skills and follow-up skills with prospects, clients, and client families
• Proactive problem prevention and issue resolution leadership ability
• Minimum of six months experience in an HR role -or- management role including hiring and terminating
• Industry experience preferred
• Bachelor’s degree and one year of related work experience strongly preferred
• Proficiency in Microsoft Word, Excel, Internet, and Outlook required
• Ability to learn other software programs quickly
• Strong verbal communication skills, especially using the telephone
• Ability to work independently and as part of a team