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Staff Services Specialist
San Benito County Hollister, CA
$59k-77k (estimate)
Full Time 2 Days Ago
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San Benito County is Hiring a Staff Services Specialist Near Hollister, CA

Description

The posted salary reflects the 7% increase effective January 2024. An additional 6% salary increase will occur in October 2024.
Under general supervision, a Staff Services Specialist performs a variety of technical administrative duties in support of facilities management, budget, administrative functions, or department projects, or programs that require a thorough knowledge of the terminology, procedures, and practices for the assigned functional area. Areas of responsibility include, but are not limited to: researching, compiling, and reviewing data and information; processing financial and administrative records; creating and maintaining reports, records, spreadsheets, and files; coordinating technical administrative support services activities involving facility/fleet maintenance, office moves/setups (including telecommunications and information technology changes), program evaluation for funded programs; and participating in special projects, studies, and presentations.
DISTINGUISHING CHARACTERISTICS
The work performed emphasizes decisions, processes, and procedures that require incumbents to use substantial independent judgment within established laws, regulations, policies, and/or guidelines. Incumbents must apply a thorough knowledge of applicable laws, regulations, policies, and procedures in order to make both routine and non-routine decisions. When encountering a new or unfamiliar problem, incumbents are expected to evaluate the problem based on their knowledge and experience, and determine the appropriate course of action within their range of authority. However, these types of decisions and actions do not require complex analytical skills or methods, nor do they typically have significant strategic or policy impact. Instead, incumbents primarily support day-to-day departmental and/or program operations; and the scope, scale, and complexity of their work is limited.
REPORTS TO
May report to a designated manager in an administration, fiscal, or other related capacity.
CLASSIFICATIONS SUPERVISED
Assignments may focus on one or more of the areas identified below, or may serve as a generalist, performing a wide variety of duties involving multiple administrative functions
Assignments may include the supervision of subordinate clerical and/or support staff; however, supervision is not a critical allocation factor but rather an ancillary responsibility.
TYPICAL PHYSICAL REQUIREMENTS
Sit for extended periods; frequently stand and walk; bend, stoop, and kneel; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, and FAX.
TYPICAL WORKING CONDITIONS
Work is performed in an office environment; continuous contact with other staff and the public.

Example of Duties

Work Performed Duties may include, but are not limited to the following:
  • Reviews reports, logs, and other documents; obtains and compiles fiscal, statistical, and administrative data and information from multiple sources; tracks and maintains data and prepares summaries and reports for management; notes trends and areas of concern; provides comments and/or recommendations regarding policy, procedure, staffing, program, or organizational changes
  • Initiates and submits required documentation to purchase equipment, supplies, and other items within an established budget
  • Participates in departmental meetings; participates on committees and task forces to share information with other agencies or departments; contributes information and suggestions regarding how to improve the efficiency and effectiveness of assigned responsibilities
  • Reviews, verifies, and processes documents related to department activities including budgets, contracts, grants, claims, legislation, purchasing, and other specialized documents based on area of assignment
  • Participates in conducting surveys and studies; performs research to track administrative, fiscal, personnel, and operational performance
  • Maintains routine and complex administrative, accounting, personnel, payroll, and/or fiscal records
  • Answers questions and provides information to the public, contractors, and vendors; assists in the investigation of complaints and recommends corrective action as necessary to resolve complaints
  • Prepares presentations, general and technical correspondence, and promotional materials; develops forms, tracking systems, databases, and spreadsheets
  • Tracks progress of projects, payments, expenditures, and reimbursements
  • Assists in the administration and coordination of special events, training, programs, or projects; assists in coordinating municipal activities among County departments and/or other organizations
  • Interprets general or program specific policies, procedures, rules, regulations, contracts, and/or labor agreements
  • Provides liaison and staff support to committees, commissions, and department management
  • May supervise the work of subordinate clerical or para-professional support staff, with responsibility for assigning, reviewing and evaluating their work, and initiating appropriate corrective action when needed
  • Distributes assignments to co-workers, subordinates, contractors, and others; functions as a program or project coordinator with delegated authority to direct the work of staff in a non-supervisory capacity
  • Prepares and distributes written procedures and other informational materials pertaining to area of assignment; may provide training to groups and individuals regarding procedures and information
  • Performs or coordinates technical administrative activities and projects
For Support Services Option (in addition to the general duties):
  • Coordinates technical administrative activities involving facility/fleet maintenance, office moves/setups (including telecommunications and information technology changes), safety and incident reporting, and storekeeping/records management
  • Receives and prioritizes information on safety and maintenance issues from various sources such as incident reports, hazard reports, service complaints, and/or maintenance requests
  • Coordinates services and repairs with maintenance staff and/or vendors; conducts inspections, investigations, or interviews as needed to identify problems
  • Locates and obtains required resources to resolve problems and ensures that proposed solutions comply with established laws, regulations, polices, procedures, and guidelines
  • Responds to facility-related emergencies
  • Obtains and evaluates cost estimates/bids from vendors and makes recommendations to management
  • Drafts and/or designs proposed space configurations (e.g., electrical outlet and network drop placements, furniture placement and configuration, equipment placement)
  • Plans and facilitates the relocation of individual personnel and/or department locations; coordinates needed assistance for staff or office moves, including information technology, communications, and professional movers
  • Creates, maintains, and monitors facility related agreements and contracts with outside vendors and contractors; monitors vendor/contractor/landlord performance, ensuring discrepancies or problems are resolved and work is done in accordance with contractual requirements
  • Acts as the departmental or agency-wide safety representative/coordinator; issues safety tips to staff, reviews and prepares safety policies, provides training to site safety coordinators, and ensures that safety-related reports and documentation are correct and timely
For Program Services Option (in addition to the general duties):
  • Researches and develops public information and educational materials; participates in community outreach efforts to publicize department programs
  • Develops and compiles training materials; trains extra-help staff and volunteers
  • Collects, compiles, and tracks data, including caseload data, and provides data summaries, reports, and/or recommendations for program improvement

Minimum Qualifications

Two (2) years of full-time experience performing journey-level clerical, secretarial, or administrative support work.
And
Education:
Equivalent of two years (60 semester or 90 quarter units) of coursework in business administration, public administration, personnel, statistics, economics, accounting, or a closely relate field from an accredited college or university.
Depending on the assignment, experience involving support services, personnel services, program services, or another specific type of administrative service area may be desirable.
Substitution: Additional experience performing routine or complex clerical duties may be substituted for the required education on a year-for-year basis.
Special Requirements

Some positions in these classifications may require possession of a valid California driver license. Employees who drive on county business to carry out job-related duties must possess a valid California driver license for the class of vehicle driven and meet automobile insurability requirements of the county. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a case-by-case basis by the appointing authority.

Knowledge Of/Ability To

Knowledge of:
  • Technical principles and methods of investigating and resolving administrative problems
  • Fundamental governmental functions and organizations
  • Principles of effective customer service
  • Fundamental arithmetic principles and methods including addition, subtraction, multiplication, division, percentages, and fractions
  • Principles of effective business communication, including the development of correspondence, reports, and presentations
  • Basic principles and practices of fiscal, statistical, and administrative research
  • Principles and practices of effective record keeping
  • Computer equipment and general office software, including word processing, spreadsheet, electronic mail, and database
  • English usage, including correct grammar, spelling, and punctuation
  • Fundamental statistical methods
  • Basic techniques of project management
For Program Services Option (in addition to the general KSAs):
  • Laws, regulations, and terminology related to program(s) in area of assignment.
  • Community outreach and public relations practices and techniques
  • Programs available to client population served by the department
Ability to:
  • Make administrative decisions and take actions based on the interpretation of laws and regulations as well as operating policies and procedures
  • Prioritize assignments based on broad criteria
  • Gather, tabulate, validate, summarize, and present data in a meaningful way
  • Prepare reports and cost projections using readily available information
  • Read, understand, interpret,and explain complex policies, regulations, legislation, and operating procedures
  • Operate a personal computer utilizing spreadsheet, word processing, and database software at an intermediate to advanced level
  • Collect, compile, analyze, and present a variety of data in a meaningful way
  • Compose professional quality correspondence and letters; write technically detailed reports
  • Coordinate the efforts of multiple individuals to achieve a work objective
  • Reason logically and methodically
  • Recommend and implement procedural changes/improvements
  • Communicate effectively orally and express ideas clearly
  • Communicate effectively, in writing, using proper English, including grammar, punctuation, and spelling
  • Establish and maintain effective working relationships; act as an effective team player
  • Effectively listen to others, identify, and resolve central problems or issues
  • Work independently and accept responsibility for actions
  • Provide training and guidance to co-workers, subordinates, and other department staff
  • Supervise clerical and/or support employees, if required by the position
  • Learn and understand the organization and operations of the assigned area and/or outside agencies
  • Establish priorities, organize work, and meet deadlines
Selection Process:
All completed applications and supplemental questionnaires will be reviewed. Depending upon the number of applicants who meet the minimum qualifications, the examination process may include a screening committee (pass/fail) and/or an oral examination (100%) which may include a written practical component to determine placement on the eligible list.
In accordance with California Government Code section 3100, et., seq., all County of San Benito employees are considered disaster service workers who may be required to report for duty, or remain on duty to address disaster service activities in the event of an emergency or disaster and are required to undertake an applicable loyalty oath.

SAN BENITO COUNTY BENEFITS
Employees in regular, full-time positions will be eligible to participate in the following employee benefits:
Pay Day: Employees are paid bi-weekly.
Insurance Deductions: The insurance and benefits deductions will take place bi-monthly, normally the first two pay periods of the month. Bank/Credit union and 457 Retirement Deferrals deductions will take place bi-weekly.
Vacation: Based on continued years of service. Maximum accruals may apply depending on the bargaining unit.

  • < 4 years of service = 10 days per year
  • 5 to 9 years of service = 15 days per year
  • 10 to 14 years of service = 18 days per year
  • 15 years of service = 20 days per year
Holidays: 13.5 holidays (including 3 floating) for most employees.
Sick Leave: 15 days per year. Maximum accruals apply.
Health Plan: Comprehensive medical and dental plans available for full-time employees. Employees appointed to a regular position at a time base of 50% or higher are also eligible to participate.
Vision Plan: MES Vision Plan offered which offers exams, frames and lenses on a 12-24-24 basis. The County pays for employee coverage and the employee can pay for dependent coverage. This benefit is available to FULL-TIME employees only.
Employee Assistance Program: The County provides confidential short-term counseling services to employees and dependents. Any regular employee is eligible for up to a total of three (3) hours of counseling sessions within any six (6) month period per County employee. Up to a maximum of six (6) sessions per calendar year are allowed per family
Life Insurance/AD&D: County pays for a $20,000 BASIC life insurance policy for each employee. Two other VOLUNTARY life insurance plans available, including AD&D.
Disability Insurance: General, Confidential and Management groups participate in the State Disability Insurance.
Credit Union: Membership to the Santa Clara Federal Credit Union is available to San Benito County employees.
Deferred Compensation: Employees may participate in tax-deferred retirement savings. Three 457 plans are available. Employees may rollover funds from prior 401k or 457 accounts. IRS limits apply.
Retirement: Regular employees will be enrolled into the CalPERS retirement system in accordance with the Public Employees' Retirement Law. Employee contributions vary according to bargaining unit.
All New Miscellaneous (non-Safety) employees enrolled into the CalPERS retirement system participate in the full formula of 2% at 62. Miscellaneous employees participate in Social Security in addition to CalPERS.
New Safety employees are covered by the safety full formula 2.7% at 57. Safety employees contribute 9% of the employee contribution. Safety employees do not participate in Social Security.
Supplemental Insurance: Employees may participate in various AFLAC plans such as accident, disability, and cancer insurances.
Additionaly, employees can enroll into a pre-tax cafeteria plan and flexible spending accounts including Unreimbursed Medical ($2500) and Dependent Care ($5000).
Health, Dental and Vision Insurance
Retirement Formula Local MISC 2% @ 62 for New PERS Members
Social Security (non-safety)
Vacation Based on Continued Years of Service
Sick Leave 15 Days Annually
Floating Holiday
457 Deferred Compensation
Credit Union
Flexible Spending Account
Employee Assistance Program
Group Life Insurance
Additional Optional Life Insurances & AD&D
Tuition Reimbursement

Job Summary

JOB TYPE

Full Time

SALARY

$59k-77k (estimate)

POST DATE

06/02/2024

EXPIRATION DATE

07/31/2024

WEBSITE

sanbenitohhsa.org

HEADQUARTERS

Hollister, CA

SIZE

<25

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