Purpose

This person will plan, execute, and finalize AV and digital signage national installation projects according to strict deadlines and within budget.

Responsibilities

• Works with internal and external parties to organize the various components needed to initiate, run and conclude projects
• Documents and tracks conversations with internal and external parties in relation to projects
• Mitigates risks that would impact the ability to bring a project in, at, or below budget
• Ensures a safe working environment for the client employee’s, technicians, and contractors on site
• Processes and reacts quickly to last minute changes and requests – often times beyond normal business hours
• Clearly understands and communicates the scope of a project
• Follows up on day to day shipments to and from field operations/installers
• Manages field operations installations, making sure all project requirements are completed timely and within budget
• Builds and executes project plans, schedules, updates and details to the customer and project team
• Maintains overall project budget, tracks and manages job costs
• Works closely with design team and reviews CAD designs and scope of work for accuracy and consistency
• Resolves product or service problems by clarifying the customer's complaint and working with internal teams
• Processes paperwork and reports required for the project including budget progress reports, back charges, project photos, installer invoices, etc.
• Ensures jobs are reconciled and sent to bill on a weekly basis
• Request job close out once all necessary documentation is received from client and subcontractors
• Initiates RMA’s and Warranties with client and technician and works with Project Coordination team through completion
• Travel to new site locations may be required (rare but often at last minute)
• Participates in ongoing necessary technical training and course work
• Manages task board efficiently
• Submits time billing daily in ERP system
• Participates in kickoff calls ensuring all necessary information is captured
• Transitions projects to Customer Service and Support department
• Other duties as assigned

Qualifications

• 3-5 years AV and/or Construction project management experience preferred
• Bachelor’s Degree in business or related field preferred
• Must possess ability to perform successfully in fast-paced, deadline driven atmosphere
• Must be capable of building a project plan
• Must understand the various project billing methods and create a schedule of values (AIA, progressive, project completed etc.)
• Excellent written and verbal communication skills
• Strong computer skills including Internet, Excel/Word/Outlook, Q360 experience a plus
• Detail-oriented, organized, and experienced in keeping others on task